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For Companies At a Glance
- Tasks: Manage and grow a portfolio of Commercial/SME clients while ensuring exceptional customer outcomes.
- Company: Dynamic banking branch in South London with a focus on collaboration and growth.
- Benefits: Competitive salary, professional development support, and a vibrant office environment.
- Why this job: Make a real impact by driving commercial growth and building strong client relationships.
- Qualifications: 5+ years in banking, strong credit knowledge, and excellent communication skills.
- Other info: Join a supportive team and contribute to exciting branch projects.
The predicted salary is between 45000 - 50000 £ per year.
Location: South London (Fully Office-Based)
Salary: £45,000-£50,000 per annum
About the Role
We are seeking an experienced Relationship Manager to join our Branch Banking team. This role focuses on driving profitable growth by providing high-quality relationship management to Commercial and SME clients. You will own a designated portfolio, manage credit needs, identify new opportunities, and ensure exceptional customer outcomes. This is a key position for an ambitious banking professional who can balance portfolio growth with robust risk awareness, early warning identification, and strong adherence to regulatory standards.
Key Responsibilities
- Customer & Portfolio Management
- Manage and grow a portfolio of Commercial/SME clients.
- Conduct regular customer meetings, networking, and business development activities.
- Ensure all customer interactions follow TCF (Treating Customers Fairly) guidelines.
- Handle targeted account opening volumes and refer clients for Trade, FX, or Islamic banking products where appropriate.
- Commercial Growth
- Achieve asset and deposit growth targets for the branch.
- Prepare and negotiate customer credit proposals.
- Submit credit papers and account-opening documents to internal approval teams.
- Support the disbursement of lending in line with business objectives.
- Control & Compliance
- Manage credit renewals in accordance with policy and deadlines.
- Monitor compliance-related transactions and ensure Enhanced Due Diligence (EDD) is completed.
- Track excesses and Key Risk Indicators across all key accounts.
- Ensure branch SLAs are achieved for account opening and ongoing servicing.
- Team & Branch Support
- Coach and support junior RMs/RSOs to achieve KPI expectations.
- Assist in preparing MI, meeting materials, presentations, and business development reporting.
- Contribute to branch-related projects, planning, data analysis, and championing operational initiatives.
- Provide support to interns and new joiners where required.
- Regulatory Conduct
- Adhere to the FCA and PRA Conduct Rules at all times, demonstrating integrity, skill, diligence, and commitment to delivering good customer outcomes.
- Maintain compliance with the Certification Regime, conduct risk standards, and internal policy frameworks.
Experience & Requirements
- Minimum 5 years' experience in a Relationship Manager role within the banking sector (Commercial/SME preferred).
- Strong understanding of credit processes, risk management, and commercial banking products.
- Evidence of ongoing CPD and professional qualifications (or commitment to obtaining them).
- Demonstrated competence in:
- Relationship management & customer service
- Financial analysis & credit understanding
- Regulatory knowledge
- Staff development & coaching
- Excellent presentation, communication, and negotiation skills.
What We Offer
- Competitive salary of £45,000-£50,000
- Professional development and ongoing certification support
- A collaborative, office-based working environment in South London
- The opportunity to influence branch commercial performance and build strong corporate relationships
If you are a driven Relationship Manager with strong commercial expertise and a passion for exceptional client service, we would love to hear from you. Apply today!
Relationship Manager - SME & Commercial in Southall employer: LJ Recruitment Limited
Contact Detail:
LJ Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager - SME & Commercial in Southall
✨Network Like a Pro
Get out there and meet people! Attend industry events, join local business groups, and connect with potential clients on LinkedIn. The more you network, the more opportunities you'll uncover.
✨Showcase Your Expertise
When you get the chance to chat with potential employers or clients, make sure to highlight your experience in relationship management and credit processes. Share success stories that demonstrate your skills and how you've driven growth in previous roles.
✨Follow Up Like a Boss
After meetings or networking events, don’t forget to follow up! A quick email thanking them for their time and reiterating your interest can keep you top of mind. It shows you're proactive and genuinely interested.
✨Apply Through Our Website
If you see a role that fits, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Relationship Manager - SME & Commercial in Southall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Relationship Manager role. Highlight your experience in managing Commercial and SME clients, and don’t forget to showcase your understanding of credit processes and risk management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific achievements that demonstrate your ability to drive profitable growth and provide exceptional customer outcomes.
Showcase Your Skills: In your application, be sure to highlight your excellent presentation, communication, and negotiation skills. We want to see how you can manage a busy diary while still delivering top-notch service to our clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at LJ Recruitment Limited
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the types of Commercial and SME clients you’ll be managing. Familiarise yourself with their needs, challenges, and how your previous experience aligns with those. This will help you demonstrate your capability to manage and grow a portfolio effectively.
✨Showcase Your Relationship Management Skills
Prepare examples that highlight your relationship management successes. Think about specific instances where you’ve built strong client relationships or turned around challenging situations. This will show your potential employer that you can deliver exceptional customer outcomes.
✨Brush Up on Regulatory Knowledge
Since compliance is key in this role, ensure you’re up-to-date with FCA and PRA Conduct Rules. Be ready to discuss how you’ve adhered to these regulations in your past roles, as well as any relevant training or certifications you’ve pursued.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and risk awareness. Prepare for scenarios where you might need to balance portfolio growth with compliance and risk management. Practising your responses will help you articulate your thought process clearly during the interview.
