At a Glance
- Tasks: Drive growth by managing relationships and developing new business opportunities.
- Company: Dynamic banking institution focused on commercial and SME sectors.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Onsite role with excellent career progression and team leadership opportunities.
- Why this job: Join a key role in expanding partnerships and making impactful decisions.
- Qualifications: 5+ years in relationship management with strong commercial lending experience.
The predicted salary is between 42000 - 84000 £ per year.
Location: London
Employment Type: Permanent | Full-Time
Salary: Up to £70,000
Working Pattern: Onsite - 5 days per week (no hybrid working)
About the Role
We are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance.
Reporting to the Head of Islamic Banking & Intermediary Business, the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions.
Key Responsibilities
- Relationship Management & Business Development
- Manage and grow relationships with commercial clients ranging from SME to Corporate.
- Develop and maintain strong partnerships with intermediaries to generate new business opportunities.
- Drive revenue, asset growth, and cross-selling opportunities across commercial, FI, and private banking products.
- Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions.
- Corporate Portfolio & Credit Management
- Manage a portfolio of corporate credit accounts with varying turnover and exposure levels.
- Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis.
- Monitor account performance, payment behaviour, and portfolio health.
- Conduct regular client visits to strengthen relationships and enhance account profitability.
- Monitoring, Reporting & Documentation
- Ensure facility documentation and account records remain accurate and up to date.
- Monitor credit utilisation, business volumes, TR maturities, and PAD retirements.
- Provide regular MIS and performance updates to senior management.
- Remedial & Risk Management
- Identify early warning indicators and proactively escalate concerns.
- Follow up on overdue accounts and coordinate transfer to Recovery where required.
- Provide full documentation and ongoing support to recovery teams.
- Team Development & Leadership
- Advise and guide Assistant Relationship Managers on routine and complex matters.
- Line-manage junior support staff and Relationship Support Officers where applicable.
- Support team development through coaching, feedback, and performance management.
- Customer Service & Stakeholder Engagement
- Act as a key point of contact for intermediaries and clients, ensuring timely and effective responses.
- Handle complex customer queries and complaints professionally.
- Ensure customer data accuracy and compliance with internal procedures.
- Represent the organisation positively with clients, intermediaries, and internal stakeholders.
- Projects & Continuous Improvement
- Contribute to special projects and initiatives as assigned.
- Identify process gaps and recommend improvements to enhance efficiency and control.
- Participate actively in team meetings, training, and professional development.
- Regulatory & Conduct Responsibilities
- Comply with all FCA and PRA Conduct Rules and Certification Regime requirements.
- Act with integrity, skill, care, and diligence at all times.
- Ensure effective control, compliance, and oversight within areas of responsibility.
- Promote fair customer outcomes and sound market conduct.
Experience & Qualifications
- Minimum 5 years' experience in a Relationship Manager or Senior Relationship Manager role within banking.
- Strong background in commercial lending, intermediary banking, and portfolio management.
- Proven experience in credit analysis, customer relationship management, and negotiation.
- Line management experience preferred.
- Commitment to ongoing Continuing Professional Development (CPD) and regulatory training.
Key Skills & Competencies
- Commercial and SME Banking Expertise
- Intermediary Relationship Management
- Credit & Financial Analysis
- Regulatory & Conduct Risk Awareness
- Negotiation & Stakeholder Engagement
- Customer Service Excellence
- Strong Numerical & Financial Acumen
Senior Relationship Manager - Intermediary employer: LJ Recruitment Limited
Join a dynamic and forward-thinking organisation in London, where as a Senior Relationship Manager (Intermediary), you will thrive in a collaborative work culture that prioritises professional growth and development. With a competitive salary of up to £70,000 and a commitment to excellence in service delivery, this role offers the unique opportunity to build strong intermediary partnerships while managing a diverse corporate credit portfolio. Experience a supportive environment that values integrity and innovation, ensuring you can make a meaningful impact in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Relationship Manager - Intermediary
✨Tip Number 1
Network like a pro! Attend industry events, join relevant LinkedIn groups, and connect with people in the banking sector. The more relationships you build, the better your chances of landing that Senior Relationship Manager role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or intermediaries, highlight your experience in commercial lending and portfolio management. Share specific examples of how you've driven growth and managed relationships successfully.
✨Tip Number 3
Prepare for interviews by researching the company and its intermediary partnerships. Be ready to discuss how you can contribute to their growth and compliance standards. Tailor your answers to reflect their values and needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Relationship Manager - Intermediary
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Relationship Manager role. Highlight your background in commercial lending and intermediary banking, as well as any relevant achievements that showcase your ability to drive growth.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've managed relationships and driven business development in the past.
Showcase Your Analytical Skills:Since this role involves credit analysis and portfolio management, be sure to mention any experience you have with financial analysis. We want to see how you can monitor account performance and identify early warning signals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at LJ Recruitment Limited
✨Know Your Numbers
As a Senior Relationship Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics related to commercial lending and credit analysis. Be ready to discuss specific examples of how you've managed portfolios and driven profitability in previous roles.
✨Showcase Your Relationship Skills
This role is all about managing and growing relationships with intermediaries and clients. Prepare anecdotes that highlight your success in building partnerships and resolving complex customer queries. Make sure to convey your approach to maintaining high standards of service delivery.
✨Understand the Regulatory Landscape
Familiarise yourself with FCA and PRA Conduct Rules, as compliance is crucial in this role. Be prepared to discuss how you've ensured regulatory compliance in your past positions and how you would handle potential risks in the portfolio management process.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to identify early warning signals within portfolios. Think through past experiences where you've had to escalate concerns or manage overdue accounts, and be ready to share your thought process.
