At a Glance
- Tasks: Assist in managing client portfolios and provide excellent customer service.
- Company: Join a dynamic banking team focused on client relationships.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity to learn about banking operations and grow within the industry.
- Why this job: Make a real difference in clients' lives while building your career in finance.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
The Relationship Support Officer (RSO) is primarily responsible for assisting the Branch or Relationship Manager in effective client portfolio management. Strong communication skills and the confidence to manage frequent client contact is a key requirement.
The RSO will assist the Branch/RM in the following core processes:
- Credit Proposal Processing: Prepare various types of proposals for credit facilities, ensure proposals go through a full balance sheet, income statement and cash flow analysis, scrutiny of all documents, accounts payment history, etc.
- Relationship Facilitation & Service: Follow a structured process as assigned by RM/SRM to service existing customers. May visit the customer with/without RM and write the call report. Resolve client queries without further escalation. Must respond promptly to emails and telephone calls.
- Analysis/Documentation Support: Maintain the validity of accounts, monitoring receipt of payments from customers and documentation of their facilities. Monitor all accounts in terms of credit movement, business volumes and control including pending/overdue documents and payments. Follow up for upcoming TR due dates and PAD retirements. Provide regular updates to SRM on performance of accounts allocated. Propose renewal of limits, maintain insurance policies, stock reports, etc.
Skills:
- Financial analysis
- Credit writing skills
- Working level general understanding of legal documentation, property insurance documents and valuation reports
- Computer literate with working knowledge of word processing and database software as well as competent in internet usage
- Strong verbal and written communication skills
- Preferably bilingual (English and Urdu and/or Punjabi)
- Willing team player
- Knowledge of banking operations and regulations
Relationship Support Officer employer: LJ Recruitment Limited
As a Relationship Support Officer, you will thrive in a dynamic and supportive work environment that prioritises employee development and collaboration. Our company offers comprehensive training programmes, competitive benefits, and a culture that values open communication and teamwork, ensuring you have the tools and opportunities to grow your career in the banking sector. Located in a vibrant area, we provide a unique chance to engage with clients and contribute meaningfully to their financial success while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Support Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the hunt for a Relationship Support Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your financial analysis skills and credit writing techniques. Be ready to discuss how you've handled client queries in the past and showcase your strong communication skills. Practice makes perfect!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Check out our website for the latest job postings and apply directly through us. We’re here to help you land that dream job, so take advantage of all the resources we offer to boost your chances!
We think you need these skills to ace Relationship Support Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in client portfolio management and communication skills. We want to see how you've successfully managed client relationships in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Relationship Support Officer role. Mention specific skills like financial analysis and credit writing that align with what we’re looking for.
Showcase Your Skills:Don’t forget to highlight your computer literacy and understanding of banking operations. We love candidates who can demonstrate their technical skills alongside their interpersonal abilities, so make sure to include relevant experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at LJ Recruitment Limited
✨Know Your Numbers
As a Relationship Support Officer, you'll be dealing with financial analysis and credit proposals. Brush up on your understanding of balance sheets, income statements, and cash flow analysis. Be ready to discuss how you've used these skills in past roles or how you would approach them in this position.
✨Communication is Key
Strong verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've effectively resolved client queries or facilitated relationships in previous jobs.
✨Familiarise Yourself with Regulations
Understanding banking operations and regulations is crucial. Take some time to review the Certification Regime and any relevant compliance guidelines. Being able to discuss these topics will show that you're proactive and knowledgeable about the industry.
✨Show Your Team Spirit
This role requires a willingness to work as part of a team. Think of examples where you've collaborated successfully with others, whether in a professional setting or during group projects. Highlighting your ability to work well with colleagues and clients alike will make you stand out.
