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For Companies At a Glance
- Tasks: Deliver exceptional service and build strong client relationships in a dynamic banking environment.
- Company: Join a leading bank with a focus on customer satisfaction and growth.
- Benefits: Competitive salary, career development opportunities, and a supportive team culture.
- Why this job: Make a real difference in clients' lives while growing your banking career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20400 - 30600 £ per year.
Job Title: Personal Banker
Location: Manchester (Fully Office Based)
Salary: £25,500 per annum
Contract: Permanent
About the Role
We are seeking a motivated and customer-focused Personal Banker to join our Manchester branch. This role is central to delivering exceptional service to our existing clients, developing new client relationships, and supporting the branch in achieving its sales objectives.
As a Personal Banker, you will be the first point of contact for customers – providing financial guidance, handling transactions, and promoting our products and services. Your ability to build trust, maintain professionalism, and go the extra mile will make you a valued member of our team.
Key Responsibilities
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Proactively identify and pursue sales opportunities through referrals, networks, and events.
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Deliver outstanding customer service via phone, email, and face-to-face interactions.
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Handle customer queries and complaints promptly and professionally.
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Promote and cross-sell banking products and services to meet customer needs.
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Support business development initiatives, including attending events and networking activities.
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Process new account applications, service requests, and AML checks.
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Operate cash services, maintain accurate registers, and process remittances.
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Provide cover for colleagues when required and undertake delegated responsibilities from senior management.
Skills & Competencies
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Strong networking and sales skills.
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Excellent interpersonal and communication skills (both written and verbal).
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Ability to establish credibility and rapport quickly.
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Comfortable discussing financial needs and tailoring solutions for customers.
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Previous retail sales or banking experience preferred.
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Results-driven with a proactive, self-motivated approach.
Reporting Line
Reports directly to the Area Branch Manager and works closely with the Business Development Manager and Head of Sales.
Why Join Us?
This is a fantastic opportunity to join a reputable banking institution where you\’ll be supported to develop your career, build lasting client relationships, and make a positive impact on our customers\’ financial journeys.
Personal Banker employer: LJ Recruitment Limited
Contact Detail:
LJ Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, let them see your enthusiasm for being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Personal Banker, you'll need to demonstrate your ability to connect with clients. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend local events. Building connections can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Personal Banker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Personal Banker role. Highlight any customer service experience and sales achievements, as these will resonate with us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about banking and how you can contribute to our team in Manchester. Keep it concise but engaging.
Showcase Your Customer Focus: In both your CV and cover letter, emphasise your commitment to exceptional customer service. Share specific examples of how you've gone above and beyond for clients in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at LJ Recruitment Limited
✨Know Your Numbers
As a Personal Banker, you'll need to be comfortable with financial figures. Brush up on key metrics related to banking and sales, and be ready to discuss how you've met or exceeded targets in the past. This shows your potential employer that you understand the business side of banking.
✨Customer Service is Key
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you went above and beyond for a client. This will demonstrate your commitment to client satisfaction, which is crucial for a Personal Banker.
✨Research the Company
Take some time to learn about the bank's values, mission, and recent news. Being able to discuss how your personal values align with theirs can set you apart from other candidates. It shows genuine interest and helps you connect with the interviewers.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for banking roles, such as those about handling difficult customers or achieving sales goals. Practising your responses will help you feel more confident and articulate during the interview.
