At a Glance
- Tasks: Manage client relationships and oversee projects from start to finish.
- Company: Established trade-only print specialist with a supportive culture.
- Benefits: Competitive salary, relaxed environment, no sales pressure, and potential Christmas bonus.
- Other info: Opportunity for career growth in a dynamic and collaborative setting.
- Why this job: Join a team that values quality service and long-term client relationships.
- Qualifications: Experience in account management and knowledge of print industry preferred.
The predicted salary is between 28000 - 35000 £ per year.
Location: Kingston upon Hull (On-site)
Salary: £28,000 - £35,000 per annum
Hours: Monday to Friday, 8:00am - 4:30pm
About the Company
Our client is a well-established trade-only wide format print specialist, supplying high-quality print solutions to businesses within the signage, exhibitions, events and design sectors. Operating in a fast-paced environment where deadlines can change quickly, they have built their reputation on exceptional customer service, reliability and delivering projects on time. They offer a supportive, collaborative culture where people are trusted to do their job without the pressure of commission targets or excessive KPIs. This is an opportunity to join a business that values long-term client relationships, teamwork and delivering outstanding service.
The Opportunity
Our client is looking for an experienced Account Manager to become the primary point of contact for a portfolio of trade customers. This is a relationship-focused role, managing projects from initial enquiry through to successful delivery while ensuring customers receive an exceptional experience throughout. Rather than focusing on cold sales, this position centres on building relationships with existing clients, preparing and following up quotations, coordinating projects with production, and ensuring every order is delivered accurately and on time. You'll also identify opportunities to grow existing accounts by introducing additional products and services where appropriate.
Key Responsibilities
- Manage a portfolio of existing trade clients.
- Build and maintain long-term customer relationships.
- Prepare accurate quotations and follow up outstanding opportunities.
- Process customer orders and oversee projects from enquiry through to completion.
- Liaise with production teams to ensure jobs are delivered on time and to specification.
- Keep customers informed throughout the production process.
- Resolve customer queries and any project issues quickly and professionally.
- Identify opportunities to increase business within existing accounts.
- Maintain accurate customer records and update internal systems.
- Attend customer meetings where appropriate (not essential to the role).
About You
Ideally, you'll come from a wide format print, signage, display graphics, exhibitions or visual communications background and have a good understanding of industry products and production processes. You'll be confident discussing print specifications, understanding the differences between production methods such as UV and dye-sublimation printing, and materials including Foamex and Dibond. You'll also have:
- Previous Account Management or Client Relationship Management experience.
- Excellent organisational skills with the ability to manage multiple projects simultaneously.
- Strong communication and interpersonal skills.
- A proactive, solutions-focused approach to customer service.
- Commercial awareness with experience preparing quotations and following up opportunities.
- Excellent attention to detail.
- Competent IT skills, including Microsoft Office and CRM/MIS systems.
- Experience within the print, signage, exhibitions, events or visual communications sectors would be highly advantageous.
What's on Offer
£28,000 - £35,000 salary, depending on experience. Monday to Friday working hours (8:00am - 4:30pm). A friendly, supportive and relaxed working environment. No commission-based sales pressure or unrealistic KPIs. The opportunity to develop long-term relationships with valued trade customers. Potential discretionary Christmas bonus based on company performance. This is an excellent opportunity for someone who enjoys relationship management, problem solving and delivering outstanding customer service within the wide format print industry, while working for a business that values quality, trust and teamwork over aggressive sales targets.
Locations
Account Manager in Hull, North East employer: LJ Recruitment Limited
Our client is an exceptional employer located in Kingston upon Hull, offering a supportive and collaborative work culture that prioritises long-term client relationships over aggressive sales targets. With a focus on employee growth and a relaxed environment, they provide opportunities for professional development while ensuring a rewarding experience for those passionate about delivering outstanding customer service in the wide format print industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Hull, North East
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LJ Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LJ Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Hull, North East
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LJ Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at LJ Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LJ Recruitment Limited!
How to prepare for a job interview at LJ Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
