At a Glance
- Tasks: Lead admissions and sales while building relationships in a luxury care home.
- Company: Luxury care home focused on exceptional customer journeys.
- Benefits: Competitive salary, bonuses, free lunches, and employee discounts.
- Other info: Opportunity to engage with the community and develop marketing initiatives.
- Why this job: Make a real difference in people's lives while achieving targets.
- Qualifications: Sales experience and a passion for outstanding customer service.
The predicted salary is between 40000 - 45000 £ per year.
We're looking for an experienced and driven Customer Relationship Manager to lead admissions, sales and marketing within a luxury care home.
Want to apply Read all the information about this position below, then hit the apply button.
This is a rewarding opportunity for someone who enjoys building relationships, engaging with the local community and guiding prospective residents and their families through an exceptional customer journey.
You'll be responsible for increasing occupancy, achieving revenue targets and delivering a seamless admissions experience, while working closely with the Home Manager and wider leadership team.
Benefits Competitive salary - £40,000-£45,000 £400 bonus per permanent move-in Company pension Free team lunches 24/7 Employee Assistance Programme Refer a Friend scheme Blue Light Card discounts Quarterly recognition awards Long service awards Key Responsibilities Drive permanent and short-stay admissions to achieve occupancy and revenue targets.
Manage enquiries from initial contact through to admission using the enquiry management system.
Deliver engaging care home tours and provide an outstanding customer experience.
Build strong relationships with residents, families, healthcare professionals and local community partners.
Plan and deliver local marketing initiatives, networking opportunities and events.
Work closely with the Home Manager to develop and deliver sales and marketing plans.
Maintain accurate records and reporting across all sales systems.
Support and mentor managers and colleagues in enquiry handling and admissions best practice.
Develop knowledge of care funding, CQC requirements and the local care market to provide informed guidance to prospective residents.
About You You'll be a confident relationship builder with a proven background in sales and a passion for delivering outstanding customer service.
You'll ideally have: A successful track record in sales or admissions management.
Experience within the care sector (preferred but not essential).
Strong commercial awareness and an understanding of occupancy targets.
Experience in networking, community engagement and event planning.
Excellent communication and presentation skills.
The ability to manage multiple priorities and work collaboratively. xwwtmva A compassionate, professional approach with a genuine commitment to supporting residents and their families.
If you're passionate about building relationships, exceeding targets and making a real difference to people's lives, we'd love to hear from you
Client Relationship Manager employer: LJ Recruitment Limited
As a Registered Manager at our children's residential home in Walsall, you will be part of a supportive and nurturing work culture that prioritises the well-being and development of both staff and children. We offer competitive salaries, including a generous welcome bonus, along with ample opportunities for professional growth and training to enhance your skills in this rewarding field. Join us in making a meaningful impact in the lives of young people while enjoying a fulfilling career in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LJ Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LJ Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LJ Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at LJ Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LJ Recruitment Limited!
How to prepare for a job interview at LJ Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
