Relationship Support Officer
Employment Type: Permanent
Salary: Up to £35,000 per annum
Department: Islamic Banking
Location: Tooting, London
Working Pattern: Office-based, 5 days per week
About the Role
We are looking for a motivated and customer-focused Relationship Support Officer (RSO) to join our Islamic Banking team at our Tooting branch.
The Relationship Support Officer will support the Relationship & Branch Manager in delivering an excellent standard of customer service, client onboarding, AML/KYC compliance, branch operations and administrative support.
This is a varied, customer-facing role that will involve working closely with customers and internal teams to ensure requests are handled efficiently, accurately and in line with regulatory and internal requirements.
Key Responsibilities Customer & Relationship Support
Act as a first point of contact for customer enquiries by telephone, email and face-to-face.
Deliver a high standard of customer service and ensure customer requests are resolved promptly.
Support the Relationship & Branch Manager with customer meetings, follow-ups and correspondence.
Build positive and professional relationships with new and existing customers.
Branch Operations & KYC/AML
Process cash deposits and withdrawals in accordance with established procedures.
Support day-to-day branch operational controls and processes.
Process new customer onboarding requests.
Complete AML, KYC and Customer Due Diligence requirements for new and existing customers.
Ensure customer information and documentation are maintained accurately and securely.
Locker Operations
Administer locker opening, renewals, closures and customer access procedures.
Ensure locker-related activities are carried out in accordance with policies and procedures.
Credit Administration Support
Assist the Relationship & Branch Manager with credit administration activities.
Gather and upload customer and facility documentation onto relevant syst...
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