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- Tasks: Lead customer service and defect resolution, ensuring top-notch care and efficiency.
- Company: RB Maintenance, a reputable company in Banbury, focused on quality and performance.
- Benefits: Competitive salary, bespoke training, 28+ days holiday, and free lunch Fridays.
- Why this job: Take charge of a dynamic team and make a real impact in customer service.
- Qualifications: Proven customer service experience and trade-related background required.
- Other info: Join a proactive culture with opportunities for career growth and awesome Christmas parties.
The predicted salary is between 36000 - 60000 £ per year.
The company based in Banbury, Oxfordshire, and operating throughout central England, RB Maintenance aims to deliver 1st-class Customer Service services to LJ Construction and, in turn, to the UK's largest housebuilders. Our reputation is built on accountability, quality and performance. We operate in a reactive, results-driven environment where strong leadership, clear communication and accountability are essential.
We’re now looking for a Customer Service Manager who can lead from the front, take ownership, and consistently deliver against KPIs.
The role involves:
- End-to-end management of defect instructions, ensuring accurate logging, prioritisation and completion
- Booking and managing customer appointments, ensuring a professional and consistent customer journey
- Managing materials and operatives to maximise completion efficiency
- Owning and delivering the full billing process, ensuring all works are accurately billed in line with contractual requirements and KPIs
- Building strong working relationships with Customer Care Managers at the Main Contractor level
- Producing HLR reports and analysing company performance to identify trends and improvement opportunities
- Managing team performance and skills development
- Playing an active role in the wider team culture and company social events
This opportunity is well-suited to someone who is highly proactive and wants to lead and run a Customer Service department in their own way, one that delivers the most success and efficiency. Someone who cares about their work and is driven by career development.
The package includes:
- Competitive salary (based on experience)
- Bespoke training and development to upskill and support your progression
- Opportunities for progression and more responsibility as the company develops
- Free-lunch-Fridays
- 28 days holiday, including bank holidays and Christmas shutdown, which increases with length of service to a maximum of 34 days
- Awesome Christmas parties!
To be successful, you will…
- Have proven Customer Service experience
- Have trade-related experience (construction, maintenance or similar)
- Be experienced in creating and managing processes
- Be experienced with Microsoft Office, particularly Excel and Word
- Have excellent written and verbal communication skills
- Be able to manage competing priorities
- Be proactive and seek improvement in everything
- Be highly organised
- Be confident but not cocky
- Be firm but fair
- Act with professionalism
If you’re a highly proactive and ambitious, customer-focused professional with experience in construction, apply now!
Customer Service Manager in Banbury employer: LJ Construction Carpentry Contractors Ltd
Contact Detail:
LJ Construction Carpentry Contractors Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Banbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service management. Think about how you would handle specific situations, especially those that involve defect resolution and team leadership.
✨Tip Number 3
Showcase your skills! Bring examples of your past successes in customer service and process management to the interview. Use data and results to back up your claims — numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at RB Maintenance.
We think you need these skills to ace Customer Service Manager in Banbury
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled customer interactions and resolved issues in the past, so share specific examples that demonstrate your skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We’re looking for someone who understands our values and can lead with a customer-first mindset, so make that clear.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your achievements stand out!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to track your application and ensure it gets into the right hands. Don’t miss out!
How to prepare for a job interview at LJ Construction Carpentry Contractors Ltd
✨Know the Company Inside Out
Before your interview, make sure you research RB Maintenance thoroughly. Understand their values, mission, and the specific services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Demonstrate Your Leadership Skills
As a Customer Service Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you took ownership of challenges and drove results, especially in a customer-focused environment.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've handled defect resolutions or customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your proactive approach and ability to improve processes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, expectations for the role, and opportunities for growth. This shows that you're not just looking for any job, but that you're keen on making a meaningful contribution to their team.
