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- Tasks: Lead customer care and defect resolution, ensuring efficient and accurate service delivery.
- Company: RB Maintenance, a top player in construction customer service based in Banbury.
- Benefits: Competitive salary, bespoke training, 28+ days holiday, and free lunch Fridays.
- Why this job: Take ownership and make a real impact in a dynamic, results-driven environment.
- Qualifications: Proven customer service experience and trade-related background in construction.
- Other info: Join a proactive team with great career growth and awesome company culture.
The predicted salary is between 30000 - 42000 £ per year.
Are you a Customer Service professional in the construction industry? Are you working in a large company and feeling held back by corporate policy and process? Want more ownership and make more impact on a business? This might be the role for you!
The company is based in Banbury, Oxfordshire, and operates throughout central England. RB Maintenance aims to deliver 1st-class Customer Service services to LJ Construction and, in turn, to the UK's largest housebuilders. Our reputation is built on accountability, quality and performance. We operate in a reactive, results-driven environment where strong leadership, clear communication and accountability are essential.
The role involves being responsible for end-to-end customer care and defect resolution. You’ll lead the coordination of people and systems to ensure work is completed efficiently, accurately, and in line with agreed performance targets. This is not a purely administrative role — it requires decisive leadership and a strong customer-first mindset.
You’ll manage, monitor and continuously improve customer care and defect resolution processes, including:
- End-to-end management of defect instructions, ensuring accurate logging, prioritisation and completion
- Booking and managing customer appointments, ensuring a professional and consistent customer journey
- Managing materials and operatives to maximise completion efficiency
- Owning and delivering the full billing process, ensuring all works are accurately billed in line with contractual requirements and KPIs
- Building strong working relationships with Customer Care Managers at the Main Contractor level
- Producing HLR reports and analysing company performance to identify trends and improvement opportunities
- Managing team performance and skills development
- Playing an active role in the wider team culture and company social events
This opportunity is well-suited to someone who is highly proactive and wants to lead and run a Customer Care department in their own way, one that delivers the most success and efficiency. Someone who cares about their work and is driven by career development.
The package includes:
- Competitive salary (based on experience)
- Bespoke training and development to upskill and support your progression
- Opportunities for progression and more responsibility as the company develops
- Free-lunch-Fridays
- 28 days holiday, including bank holidays and Christmas shutdown, which increases with length of service to a maximum of 34 days, including bank holidays and Christmas shutdown
- Awesome Christmas parties!
To be successful, you will…
- Have proven Customer Service experience
- Have trade-related experience (construction, maintenance or similar)
- Be experienced in creating and managing processes
- Be experienced with Microsoft Office, particularly Excel and Word
- Have excellent written and verbal communication skills
- Be able to manage competing priorities
- Value honesty
- Be cool under pressure
- Be proactive and seek improvement in everything
- Be highly organised
- Be confident but not cocky
- Be firm but fair
- Act with professionalism
If you’re a highly proactive and ambitious, customer-focused professional with experience in construction, apply now!
Customer Care Coordinator in Banbury employer: LJ Construction Carpentry Contractors Ltd
Contact Detail:
LJ Construction Carpentry Contractors Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Banbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry and let them know you're on the lookout for a Customer Care Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and think of examples from your experience that align with their goals. This will show them you're not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Since this role is all about clear communication and leadership, consider doing mock interviews with friends or family. Get comfortable discussing your past experiences and how they relate to the job at hand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take ownership of your career.
We think you need these skills to ace Customer Care Coordinator in Banbury
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in the construction industry. We want to see how you've made an impact in previous roles, so share specific examples that demonstrate your ability to handle customer queries and resolve issues effectively.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention how your skills align with the responsibilities of the Customer Care Coordinator role and why you’re excited about the opportunity.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at RB Maintenance!
How to prepare for a job interview at LJ Construction Carpentry Contractors Ltd
✨Know Your Customer Service Stuff
Brush up on your customer service experience, especially in the construction industry. Be ready to share specific examples of how you've handled customer issues and improved processes. This will show that you understand the role and can bring valuable insights.
✨Demonstrate Leadership Skills
Since this role requires decisive leadership, think of times when you've taken charge or led a project. Prepare to discuss how you managed teams or resolved conflicts, showcasing your ability to lead from the front while maintaining a customer-first mindset.
✨Get Familiar with Their Processes
Research RB Maintenance and their approach to customer care and defect resolution. Understanding their systems and performance targets will help you align your answers with their expectations, showing that you're proactive and ready to hit the ground running.
✨Show Off Your Organisational Skills
Be prepared to talk about how you manage competing priorities and stay organised. Use examples from your past roles to illustrate your ability to juggle multiple tasks while ensuring a smooth customer journey. This will highlight your fit for the fast-paced environment they operate in.