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- Tasks: Lead customer service efforts and manage defect resolution processes in construction.
- Company: Top UK construction firm focused on customer satisfaction and efficiency.
- Benefits: Competitive pay, career advancement opportunities, and a supportive work environment.
- Why this job: Make a real difference in customer experiences and build strong contractor relationships.
- Qualifications: Experience in customer service within construction and strong leadership skills.
- Other info: Join a dynamic team with great potential for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading construction company in the UK is seeking a proactive Customer Service Manager to drive the efficiency of customer care and defect resolution processes. In this role, you will be responsible for managing customer appointments and ensuring a smooth customer journey while nurturing strong relationships with contractors.
The ideal candidate should have proven customer service experience within the construction sector and strong leadership skills, with the opportunity for career advancement and competitive compensation.
Construction Customer Service Lead – Defects & KPIs in Banbury employer: LJ Construction Carpentry Contractors Ltd
Contact Detail:
LJ Construction Carpentry Contractors Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Construction Customer Service Lead – Defects & KPIs in Banbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Customer Service Lead role.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles in construction and practice your responses. We want you to showcase your leadership skills and experience effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to check our website regularly! We often post new job openings that might be perfect for you. Applying directly through us can give you an edge in the application process.
We think you need these skills to ace Construction Customer Service Lead – Defects & KPIs in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience specifically in the construction sector. We want to see how your skills align with the role of Customer Service Manager, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can drive efficiency in defect resolution processes. Let us know what makes you the perfect fit for our team.
Showcase Leadership Skills: Since this role involves managing customer appointments and nurturing relationships, highlight any leadership experiences you have. We love to see examples of how you've led teams or improved processes in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at LJ Construction Carpentry Contractors Ltd
✨Know Your Construction Stuff
Make sure you brush up on your knowledge of the construction industry, especially around customer service and defect resolution. Familiarise yourself with common issues that arise in construction projects and how they can be effectively managed.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved processes. Highlight how you’ve nurtured relationships with contractors and resolved customer complaints efficiently.
✨Understand the Customer Journey
Be ready to discuss how you would ensure a smooth customer journey. Think about the steps involved in managing customer appointments and how you can enhance their experience throughout the process.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current customer service strategies and how they measure KPIs. This shows your genuine interest in the role and helps you understand their expectations better.
