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For Companies At a Glance
- Tasks: Provide technical support, customer quotes, and product testing.
- Company: Join a successful company supplying innovative products globally.
- Benefits: Enjoy great benefits in a friendly and expanding team.
- Why this job: Perfect for recent grads seeking a varied and challenging role.
- Qualifications: A science-related degree or hands-on experience is ideal.
- Other info: Easily commutable from various locations in Suffolk and Essex.
The predicted salary is between 30000 - 42000 £ per year.
Working for a successful company, who supply their innovative products globally, this is a great opportunity to join their team.
Please ensure you read the below overview and requirements for this employment opportunity completely.
Your responsibilities in this varied role will include;
* Providing technical support both internally and externally
* Customer quotes/estimates through to orders
* Testing products to resolve technical issues as well as setting up and system testing
* Working with R&D to test new products and prototypes
You will need to demonstrate;
* A strong technical ability, ideally with scientific, laboratory, instrumentation or similar technical products
* The ability to find the best solution for customers
* Confident communication skills whether on the telephone, via email or face to face
* A flexible and proactive approach whilst being highly organised
Ideally qualified with a Science related degree (chemistry, physics, biology or similar scientific degree), this is a great opportunity to join a friendly team in an interesting, varied and challenging role. It may suit you if you are a recent graduate or perhaps have some good hands on product or customer support experience and are looking for a new challenge.
Great benefits together with a successful expanding and interesting company. Please contact me to find out more ASAP!
This role is easily commutable from Haverhill, Cambridge, Duxford, Saffron Walden, Melbourn, Royston, Letchworth, Buntingford, Bishop’s Stortford, Stansted, Braintree, Halstead, Sudbury, Newmarket, Mildenhall, Papworth Everard, Hartford, Huntingdon, St Neots and many other places within Suffolk, Essex, Hertfordshire and Cambridgeshire
Technical Support employer: Liz Orpwood Recruitment Ltd
Contact Detail:
Liz Orpwood Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding their innovative offerings will not only help you in technical support but also show your genuine interest during the interview.
✨Tip Number 2
Brush up on your communication skills. Since you'll be interacting with customers both over the phone and face-to-face, practicing clear and confident communication can set you apart from other candidates.
✨Tip Number 3
Highlight any hands-on experience you have with scientific or technical products. Whether it's through internships, projects, or previous jobs, showcasing this experience can demonstrate your capability to handle the role effectively.
✨Tip Number 4
Be prepared to discuss problem-solving scenarios. Think of examples where you've successfully resolved technical issues or provided excellent customer service, as this will illustrate your proactive approach and organizational skills.
We think you need these skills to ace Technical Support
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Technical Support position. Highlight your relevant experience with scientific or technical products in your application.
Tailor Your CV: Customize your CV to emphasize your technical abilities, customer support experience, and any relevant qualifications. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the role. Mention specific examples of how you've successfully resolved technical issues or supported customers in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Liz Orpwood Recruitment Ltd
✨Showcase Your Technical Skills
Make sure to highlight your technical abilities during the interview. Be prepared to discuss your experience with scientific or laboratory products, and provide examples of how you've solved technical issues in the past.
✨Demonstrate Problem-Solving Abilities
Employers are looking for candidates who can find the best solutions for customers. Prepare to share specific instances where you successfully resolved customer issues or improved processes.
✨Practice Your Communication Skills
Since this role involves communicating with customers both over the phone and via email, practice articulating your thoughts clearly. Consider conducting mock interviews to refine your communication style.
✨Be Ready to Discuss Team Collaboration
This position requires working closely with R&D and other teams. Be prepared to talk about your experiences collaborating with others, especially in testing new products or prototypes.
