Product Support Engineer

Do you have a proven track record of delivering expert levels of technical support to scientists or highly technical professionals working within R&D, laboratories and manufacturing?

Working for this successful, innovative and creative company, your key responsibilities will include;

• Providing technical support to clients via phone, email, and on-site visits.
• Offering expert guidance on the setup, calibration, and maintenance of equipment.
• Analysing customer requirements and recommending appropriate products and solutions based on their chemistry-related needs.
• Delivering product training.
• Collaborating with the sales and engineering teams to address technical challenges and improve product capabilities.

Requirements:

• Degree qualified in Chemistry, Physical Sciences, Biotechnology or similar science related areas.
• Prior experience in a technical support, laboratory technician, or similar role would be advantageous.
• Excellent communication skills and the ability to explain complex technical concepts in a simple and clear manner.
• Ability to work independently and as part of a team to resolve customer issues effectively.
• Comfortable working with laboratory instruments, and familiarity with laboratory practices and safety standards.
• Proficiency in Microsoft Office and highly organised.
• Client focussed and a proactive approach to problem solving.
• A keen interest and enthusiasm for chemistry and laboratory technology.

A friendly and supportive team, great package/benefits and the opportunity to continue your professional development and career, please contact me to discuss this role in more detail ASAP!

You may have worked previously as a Customer Support Engineer, Technical Specialist, Technical Support Specialist, Applications Engineer, Product Support Engineer, Laboratory Equipment Specialist, Customer Excellence Support or similar.