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- Tasks: Provide expert technical support to scientists and professionals in R&D and labs.
- Company: Join an innovative company known for creativity and excellence in scientific solutions.
- Benefits: Enjoy a friendly team, great perks, and opportunities for professional growth.
- Why this job: Make a real impact by solving technical challenges and enhancing product capabilities.
- Qualifications: Degree in Chemistry or related field; prior technical support experience is a plus.
- Other info: Ideal for those passionate about chemistry and laboratory technology.
The predicted salary is between 36000 - 60000 £ per year.
Do you have a proven track record of delivering expert levels of technical support to scientists or highly technical professionals working within R&D, laboratories and manufacturing? Working for this successful, innovative and creative company, your key responsibilities will include:
- Providing technical support to clients via phone, email, and on-site visits.
- Offering expert guidance on the setup, calibration, and maintenance of equipment.
- Analysing customer requirements and recommending appropriate products and solutions based on their chemistry-related needs.
- Delivering product training.
- Collaborating with the sales and engineering teams to address technical challenges and improve product capabilities.
Requirements:
- Degree qualified in Chemistry, Physical Sciences, Biotechnology or similar science related areas.
- Prior experience in a technical support, laboratory technician, or similar role would be advantageous.
- Excellent communication skills and the ability to explain complex technical concepts in a simple and clear manner.
- Ability to work independently and as part of a team to resolve customer issues effectively.
- Comfortable working with laboratory instruments, and familiarity with laboratory practices and safety standards.
- Proficiency in Microsoft Office and highly organised.
- Client focussed and a proactive approach to problem solving.
- A keen interest and enthusiasm for chemistry and laboratory technology.
A friendly and supportive team, great package/benefits and the opportunity to continue your professional development and career. Please contact me to discuss this role in more detail ASAP!
Product Support Engineer employer: Liz Orpwood Recruitment Ltd
Contact Detail:
Liz Orpwood Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer
✨Tip Number 1
Familiarise yourself with the specific laboratory equipment and technologies mentioned in the job description. This will not only help you understand the products better but also enable you to speak confidently about them during interviews.
✨Tip Number 2
Network with professionals in the field of chemistry and technical support. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the role.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-life examples. Think of situations where you've successfully resolved technical issues, as this will showcase your ability to handle customer challenges effectively.
✨Tip Number 4
Research StudySmarter and our products thoroughly. Understanding our mission and values will allow you to align your answers with what we stand for, making you a more attractive candidate.
We think you need these skills to ace Product Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support, particularly in R&D or laboratory settings. Emphasise your degree in Chemistry or related fields and any previous roles that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills in communication and problem-solving make you a great fit for providing technical support to clients. Mention specific examples of how you've successfully resolved technical issues in the past.
Showcase Your Technical Skills: Highlight your familiarity with laboratory instruments and practices in both your CV and cover letter. If you have experience with Microsoft Office or any specific software relevant to the role, be sure to mention it.
Prepare for Potential Questions: Think about common interview questions related to technical support and customer service. Be ready to discuss how you would approach troubleshooting a technical issue or how you would explain complex concepts to clients in an understandable way.
How to prepare for a job interview at Liz Orpwood Recruitment Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your technical background in chemistry or related fields. Highlight any relevant experience you have in providing support for laboratory equipment and how you've successfully resolved technical issues in the past.
✨Demonstrate Communication Skills
Since the role requires explaining complex concepts clearly, practice articulating technical information in a simple manner. You might want to prepare examples of how you've communicated effectively with clients or colleagues in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you've had to analyse customer requirements and recommend solutions, and be ready to explain your thought process during those situations.
✨Express Your Passion for Chemistry
Let your enthusiasm for chemistry and laboratory technology shine through. Share any personal projects or interests related to the field that demonstrate your commitment and passion, as this can set you apart from other candidates.
