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- Tasks: Help customers with skincare advice and provide personalised consultations.
- Company: Join Liz Earle, a brand that values natural beauty and customer experience.
- Benefits: Enjoy up to 75% employee discount, generous holiday allowance, and skin expert certification.
- Other info: Flexible part-time hours with opportunities for growth and development.
- Why this job: Be part of a passionate team and make a real difference in customers' beauty journeys.
- Qualifications: Previous customer service experience and a love for skincare.
The predicted salary is between 26513 - 30482 £ per year.
About the role
Being a Liz Earle Customer Advisor is an exciting role where you will help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty and a focus on the customer experience, this is your chance to be part of something truly special. At Liz Earle, we live and breathe our Precious Recipe. We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as they were on day one and there has never been a more exciting time to join us.
Responsibilities
- Build great relationships with customers and colleagues.
- Provide personalised consultations and skin services.
- Meet sales targets and inform customers about Liz Earle offers and in‑store promotions.
- Complete the award‑winning 12‑month Skin School development programme.
- Ensure the counter is beautifully presented to showcase the range of Liz Earle products.
- Welcome each customer and treat everyone with empathy and understanding.
- Enjoy meeting sales targets and contribute to team performance.
- Love to learn and keep up to date with the latest skincare trends.
- Work comfortably both independently and within a team.
- Be a proud brand ambassador for Liz Earle and help customers find the best products for their needs.
Preferred Experience
- Previous experience working with customers.
- Experience using skincare products on customers.
Working Hours
Your basic hours will be 15 per week, with anticipated days of work 2‑3 days per week from Monday to Saturday. Shifts include AM, PM and evening between 08:30 and 18:00 and may include weekends.
Salary
The salary for this role is £26,513.19 – £30,482.35 depending on location. For part‑time hours, the salary will be pro‑rata.
Benefits
- Liz Earle employee discount of up to 75 %.
- Store discount (e.g., Boots or John Lewis).
- Quarterly Liz Earle Goody Box.
- Discretionary team bonus scheme.
- Certification as a skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology).
- Generous holiday allowance that increases with length of service.
- Personal pension scheme.
We are an equal‑opportunity employer. No matter where you work in the No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the center of everything we do.
Customer Advisor in Portsmouth employer: Liz Earle
Contact Detail:
Liz Earle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Portsmouth
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Liz Earle's products, values, and customer service approach. This will help you connect with customers and show that you're genuinely passionate about what you’re selling.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to improve your ability to engage with customers. Being friendly and approachable is key to building those great relationships we all love.
✨Tip Number 3
Show off your skincare knowledge! Stay updated on the latest trends and products in the beauty industry. This will not only impress your potential employers but also help you provide top-notch consultations to customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Liz Earle team right from the start!
We think you need these skills to ace Customer Advisor in Portsmouth
Some tips for your application 🫡
Show Your Passion for Skincare: When writing your application, let your love for skincare and beauty shine through! Share any personal experiences or knowledge you have about skincare products, as this will show us that you're genuinely interested in the role.
Tailor Your Application: Make sure to customise your application to reflect the values of Liz Earle. Highlight how you embody 'We Care More, We Never Settle, We Are One Team' in your previous experiences. This will help us see how you fit into our culture!
Be Personable: Remember, we’re looking for someone who can build great relationships with customers. Use a friendly tone in your application and share examples of how you've connected with customers in the past. This will give us a glimpse of your personality!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the Liz Earle family!
How to prepare for a job interview at Liz Earle
✨Know Your Skincare
Familiarise yourself with Liz Earle's product range and their unique ingredients. Being able to discuss the benefits of specific products will show your passion for skincare and help you connect with customers during the interview.
✨Emphasise Empathy
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you demonstrated empathy and understanding, as these qualities are key to building relationships with customers at Liz Earle.
✨Show Your Team Spirit
Liz Earle values teamwork, so be ready to discuss how you've successfully worked within a team before. Share experiences that showcase your ability to collaborate and contribute to a positive team environment.
✨Stay Updated on Trends
Research the latest skincare trends and be prepared to discuss them. Showing that you're proactive about learning and staying informed will demonstrate your commitment to the role and your potential as a brand ambassador.