At a Glance
- Tasks: Advise customers on skincare and beauty needs while building great relationships.
- Company: Join Liz Earle, a brand that values diversity and inclusion.
- Benefits: Enjoy up to 75% discount on products, generous holiday allowance, and team bonuses.
- Other info: Flexible part-time hours with opportunities for personal growth.
- Why this job: Become a skincare expert and help customers find their perfect products.
- Qualifications: Previous customer service experience and passion for skincare required.
The predicted salary is between 26513 - 30482 € per year.
About the role
Being a Customer Advisor at Liz Earle, you will help customers by advising them on skincare and beauty needs. You will be based on our Liz Earle counter in store and report to the Counter Manager.
Responsibilities
- Build great relationships with customers and colleagues
- Provide personalised consultations and skin services
- Meet sales targets and inform customers about Liz Earle offers and in‑store promotions
- Complete our award‑winning 12‑month Skin School development programme
- Ensure the counter is beautifully presented to showcase the range of Liz Earle products
- Welcome each customer and treat everyone with empathy and understanding
- Enjoy meeting sales targets and contribute to great team performance
- Love to learn and keep up to date with the latest skincare trends
- Desire to be a proud brand ambassador for Liz Earle and help our customers find the best products for their needs
Qualifications and Experience
- Previous experience working with customers
- Experience using skincare products on customers
Benefits
- Employee discount of up to 75% on Liz Earle products
- Additional store discount (Boots or John Lewis)
- Quarterly Liz Earle Goody Box
- Discretionary team bonus scheme
- Certification as a skin expert with our CIBTAC certification
- Generous holiday allowance that increases with length of service
- Personal pension scheme
Hours and Salary
- Basic hours: 12 per week, over 2 shifts, including one weekend day.
- Shift hours: 9 am to 6 pm, with possible weekend work.
- Salary: £26,513.19 – £30,482.35 depending on location. For part‑time hours, salary will be pro‑rata.
We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we empower you to be your authentic self. Our culture places diversity, equity and inclusion at the centre of everything we do.
Customer Advisor in Devon employer: Liz Earle
At Liz Earle, we pride ourselves on being an exceptional employer, offering our Customer Advisors a vibrant work culture that champions diversity, equity, and inclusion. With generous employee discounts, a comprehensive development programme, and opportunities for personal growth, you will thrive in an environment that values your contributions and encourages you to be your authentic self while helping customers discover their perfect skincare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Devon
✨Tip Number 1
Get to know the Liz Earle brand inside out! Familiarise yourself with their products and values so you can chat confidently with customers. This will help you build those all-important relationships and show you're genuinely interested in helping them.
✨Tip Number 2
Practice your consultation skills! Role-play with friends or family to get comfortable advising on skincare needs. The more you practice, the more natural it will feel when you're face-to-face with customers.
✨Tip Number 3
Stay updated on the latest skincare trends! Follow beauty blogs, social media influencers, and industry news. This knowledge will not only impress customers but also position you as a trusted advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Advisor in Devon
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for skincare and beauty shine through! Share any personal experiences or knowledge you have about skincare products, as this will show us that you're genuinely interested in the role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Advisor role. Mention specific examples of how you've built relationships with customers or met sales targets in the past.
Be Personable and Approachable:We want to see your personality in your application! Use a friendly tone and express your enthusiasm for helping customers. Remember, empathy and understanding are key traits for this role, so let that come across in your writing.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures it gets to the right place and helps us keep track of all applicants. Plus, it's super easy to do!
How to prepare for a job interview at Liz Earle
✨Know Your Skincare Stuff
Before the interview, brush up on your skincare knowledge. Familiarise yourself with Liz Earle's product range and their benefits. Being able to discuss specific products and how they can help customers will show your passion and expertise.
✨Practice Empathy in Your Responses
Since the role involves building relationships with customers, think about how you can demonstrate empathy during the interview. Prepare examples of how you've helped customers in the past, focusing on understanding their needs and providing tailored solutions.
✨Show Off Your Sales Skills
Be ready to talk about your previous sales experiences. Think of specific instances where you met or exceeded targets. Highlighting your ability to engage customers and promote products will be key to impressing the interviewers.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows you're genuinely interested in the position and eager to contribute to the team.
