At a Glance
- Tasks: Advise customers on skincare and beauty needs while building great relationships.
- Company: Join the vibrant Liz Earle team, known for its commitment to beauty and customer care.
- Benefits: Enjoy up to 75% discount on products, generous holiday allowance, and a personal pension scheme.
- Other info: Flexible part-time hours with opportunities for personal growth and development.
- Why this job: Become a skincare expert and help customers find their perfect products while earning bonuses.
- Qualifications: Previous customer service experience and a passion for skincare are essential.
The predicted salary is between 26513 - 30482 € per year.
About the role
Being a Customer Advisor at Liz Earle, you will help customers by advising them on skincare and beauty needs. You will be based on our Liz Earle counter in store and report to the Counter Manager.
Responsibilities
- Build great relationships with customers and colleagues
- Provide personalised consultations and skin services
- Meet sales targets and inform customers about Liz Earle offers and in‑store promotions
- Complete our award‑winning 12‑month Skin School development programme
- Ensure the counter is beautifully presented to showcase the range of Liz Earle products
- Welcome each customer and treat everyone with empathy and understanding
- Enjoy meeting sales targets and contribute to great team performance
- Love to learn and keep up to date with the latest skincare trends
- Desire to be a proud brand ambassador for Liz Earle and help our customers find the best products for their needs
Qualifications and Experience
- Previous experience working with customers
- Experience using skincare products on customers
Benefits
- Employee discount of up to 75% on Liz Earle products
- Additional store discount (Boots or John Lewis)
- Quarterly Liz Earle Goody Box
- Discretionary team bonus scheme
- Certification as a skin expert with our CIBTAC certification
- Generous holiday allowance that increases with length of service
- Personal pension scheme
Hours and Salary
- Basic hours: 12 per week, over 2 shifts, including one weekend day.
- Shift hours: 9 am to 6 pm, with possible weekend work.
- Salary: £26,513.19 – £30,482.35 depending on location. For part‑time hours, salary will be pro‑rata.
We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we empower you to be your authentic self. Our culture places diversity, equity and inclusion at the centre of everything we do.
Customer Advisor employer: Liz Earle
At Liz Earle, we pride ourselves on being an exceptional employer, offering our Customer Advisors a vibrant work culture that champions diversity, equity, and inclusion. With generous employee discounts, a comprehensive development programme, and opportunities for personal growth, you will thrive in an environment that values your contributions and encourages you to be your authentic self while helping customers discover their perfect skincare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Liz Earle's products and values. This way, when you chat with customers, you can genuinely connect and show them why they should choose Liz Earle.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable with providing personalised consultations. The more you practice, the more natural it will feel when you're helping customers in-store.
✨Tip Number 3
Show your passion for skincare! Keep up with the latest trends and be ready to share your knowledge. Customers love to see that you're enthusiastic about what you do—it makes a huge difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join the team!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for skincare and beauty shine through! Share any personal experiences or knowledge you have about Liz Earle products to show us why you're the perfect fit.
Tailor Your Application:Make sure to customise your application to highlight how your previous customer service experience aligns with the role. We want to see how you can build great relationships with customers and colleagues!
Be Personable and Authentic:We value authenticity, so don’t be afraid to let your personality come through in your writing. Use a friendly tone and express your eagerness to learn and grow within the Liz Earle team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Liz Earle
✨Know Your Skincare
Brush up on your skincare knowledge before the interview. Familiarise yourself with Liz Earle's product range and their benefits. This will not only show your passion for the brand but also help you answer questions about how you would advise customers.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've successfully helped customers. Think about times when you went above and beyond to meet their needs, as this will demonstrate your ability to build great relationships and provide personalised consultations.
✨Emphasise Teamwork
Since you'll be working closely with colleagues, be ready to discuss how you contribute to a team environment. Share experiences that highlight your collaborative spirit and how you can help achieve sales targets together.
✨Stay Updated on Trends
Make sure you're aware of the latest skincare trends and how they relate to Liz Earle products. This shows your commitment to learning and being a proud brand ambassador, which is key for the role.
