Client Manager - The B-Hive

Client Manager - The B-Hive

Nottingham Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage client relationships and deliver high-profile projects in the beauty industry.
  • Company: Join No7 Beauty Company, a leader in innovative and sustainable beauty products.
  • Benefits: Enjoy flexible work options, generous discounts, and a supportive culture.
  • Why this job: Be part of a creative team that values diversity and produces impactful work.
  • Qualifications: 5+ years in account management with strong project management skills required.
  • Other info: Opportunity to work with iconic brands like No7 and Soap & Glory.

The predicted salary is between 36000 - 60000 £ per year.

About the role

:

The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brandsin the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.

As a Client Manager, you’re the primary representative and face of The B-Hive. Reporting into the Senior Client Manager, you’ll be hands on, managing relationships and delivering briefs across internal and external stakeholders and dealing with our creative and production team to deliver first-class projects.

In this role, you’ll be the one of the key client contacts within one of our latest and high-profile accounts, managing key retail initiatives across paid media and liaising with multiple agency partners to deliver cross-functionally.

Key Responsibilities:

Working as part of the client management team, you will be responsible for coordinating and delivering high-profile projects across paid and owned channels.

  • Running projects and owning your client relationships, being confident and comfortable to challenge and develop the brief with clients.
  • Manage multiple campaign deadlines, ensuring issues, risks or challenges are communicated and upholding the agency standards of ensuring great work is delivered.
  • Taking the lead in client meetings, presentations, and signoffs both virtual and in-person.
  • Being the delivery expert for your account ensuring your pushing for opportunities and continuously proposing solutions with a positive, can-do attitude.
  • Coordinate and partner with Project Managers to support plan, track and deliver end-to-end projects for a variety of campaign and channel requirements.
  • Proactive, continuous improvement of processes
  • Support the finance process, staying on top of tracking scope, estimating, and tracking budgets and ensuring monthly updates are on track.
  • Support wider Client Management team across accounts and workstreams, where needed.
  • What you’ll need to have:

  • 5+ years Account Management experience within agency or related creative environment
  • Experience working and collaborating with media agencies and delivering creative against large media plans
  • Fluent in project management principles specifically delivering omni-channel creative assets
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels
  • Good with numbers, calculating and developing estimates for clients.
  • Confident and highly organised, with good listening and note taking skills.
  • Smart, friendly, pro-active, and objective focused, always keeping the customer in mind.
  • Passionate about producing great creative.
  • It would be great if you also have:

  • Degree level education
  • Proven use of project management methodologies to deliver projects on time, to budget and expected quality.
  • About No7 Beauty Company:

    No7 Beauty Company is made up of five iconic brands – No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone – we’re innovators with a passion for challenging perceptions with ground-breaking products, proven results and positive impact. We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.

    Our benefits:

  • Retirement Savings Plan
  • Enhanced maternity/paternity/adoption leave pay
  • Discretionary annual bonus
  • Generous discount on our own brands and partner businesses
  • Flexible benefits schemeincluding holiday buying, discounted gym membership, life assurance, activity passes and much more.
  • Client Manager - The B-Hive employer: Liz Earle Beauty Co.

    The B-Hive, as part of No7 Beauty Company, offers an exceptional work environment where creativity thrives and employees are empowered to be their authentic selves. With a strong focus on diversity, equity, and inclusion, the company provides ample opportunities for professional growth, alongside a comprehensive benefits package that includes enhanced parental leave, a retirement savings plan, and generous discounts. Located in a vibrant setting, The B-Hive fosters a collaborative culture that encourages innovation and supports employees in delivering outstanding projects for some of the most recognised brands in the beauty industry.
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    Contact Detail:

    Liz Earle Beauty Co. Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Client Manager - The B-Hive

    ✨Tip Number 1

    Familiarise yourself with The B-Hive's key clients and their brands. Understanding the nuances of No7, Soap & Glory, and Liz Earle will help you speak their language during interviews and demonstrate your genuine interest in their work.

    ✨Tip Number 2

    Showcase your project management skills by preparing examples of successful campaigns you've managed. Be ready to discuss how you coordinated teams, met deadlines, and handled challenges, as this will highlight your fit for the Client Manager role.

    ✨Tip Number 3

    Network with professionals in the beauty and creative industries. Attend relevant events or join online forums to connect with people who may have insights into The B-Hive or similar roles, which can give you an edge in your application.

    ✨Tip Number 4

    Prepare to discuss your approach to building client relationships. Think about specific strategies you've used to maintain strong connections and how you can apply those to manage key accounts at The B-Hive effectively.

    We think you need these skills to ace Client Manager - The B-Hive

    Account Management
    Client Relationship Management
    Project Management
    Creative Brief Development
    Cross-Functional Collaboration
    Media Planning
    Budget Management
    Communication Skills
    Interpersonal Skills
    Problem-Solving Skills
    Organisational Skills
    Presentation Skills
    Attention to Detail
    Proactive Mindset

    Some tips for your application 🫡

    Understand the Role: Before applying, make sure to thoroughly read the job description for the Client Manager position at The B-Hive. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.

    Tailor Your CV: Customise your CV to highlight relevant experience in account management and project delivery. Emphasise your ability to manage client relationships and deliver creative projects, as these are crucial for the role.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your understanding of The B-Hive's mission. Mention specific examples from your past experience that demonstrate your skills in managing campaigns and working with creative teams.

    Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that reflect your success in previous roles. For instance, mention how you successfully managed multiple campaigns or improved processes that led to better project outcomes.

    How to prepare for a job interview at Liz Earle Beauty Co.

    ✨Know Your Brands

    Familiarise yourself with the brands that The B-Hive works with, such as No7 and Soap & Glory. Understanding their values, target audience, and recent campaigns will help you demonstrate your passion for the role and show that you're genuinely interested in the company.

    ✨Showcase Your Project Management Skills

    Be prepared to discuss your experience with project management methodologies. Highlight specific examples where you've successfully delivered projects on time and within budget, especially in a creative environment. This will reassure them of your capability to handle multiple campaign deadlines.

    ✨Demonstrate Strong Communication

    As a Client Manager, communication is key. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've built relationships with clients and stakeholders in the past, and how you can bring that skill to The B-Hive.

    ✨Prepare for Scenario Questions

    Expect questions that assess how you would handle specific challenges, such as managing client expectations or resolving conflicts. Think of examples from your previous roles where you successfully navigated similar situations, showcasing your problem-solving skills and positive attitude.

    Client Manager - The B-Hive
    Liz Earle Beauty Co.
    Location: Nottingham
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