At a Glance
- Tasks: Lead a team, inspire customers, and provide personalised skincare consultations.
- Company: Join the iconic Liz Earle brand with a strong heritage in natural beauty.
- Benefits: Enjoy up to 75% discount on products, generous holidays, and a personal pension scheme.
- Other info: Complete our award-winning Skin School programme and become a certified skin expert.
- Why this job: Be part of a passionate team and make a real difference in customers' skincare journeys.
- Qualifications: Passion for skincare, leadership experience, and outstanding customer service skills.
The predicted salary is between 27121 - 30506 £ per year.
Complete our award-winning 12-month Skin School development programme. The salary for this role is £27,121 up to £30,506 depending on location. For part-time hours, the salary will be pro-rata. Being a Liz Earle Counter Manager is an exciting role where you’ll help customers by advising them about their skincare needs and take full responsibility for your counter and team. With a strong heritage, love for natural beauty and focus on the customer this is your chance to be part of something truly special. At Liz Earle, we live and breathe our Precious Recipe; We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there’s never been a more exciting time to join us.
About The Role
You will be based on our Liz Earle counter in store and report into the Regional Business Manager. Your Main Responsibilities Will Be To:
- Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback
- Build great relationships with customers and colleagues
- Provide personalised consultations and skin services
- Deliver your sales targets by creating business plans and driving in-store promotions and Liz Earle offers
- Make sure your counter is beautifully presented to showcase the range of Liz Earle products
- Be an ambassador for the Liz Earle brand
What You'll Need To Have:
- A passion for skincare and a love of Liz Earle
- Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened to
- Outstanding customer service – experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit
- The ability to work with business plans, achieve sales targets and review individual and team performance
- Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise
It would be great if you also have:
- Experience using skincare products on customers
Our Benefits:
- Employee discount of up to 75% on Liz Earle Products
- Additional store discount (e.g. Boots or John Lewis)
- Quarterly Liz Earle Goody Box
- Discretionary team bonus scheme
- Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
- Generous holiday entitlement that increases with length of service
- Personal Pension Scheme
We have a great range of benefits that go beyond salary and offer flexibility to suit you.
Liz Earle - Counter Manager in Kingston upon Thames employer: Liz Earle Beauty Co. Limited
At Liz Earle, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates natural beauty and customer care. Our commitment to employee development is evident through our award-winning 12-month Skin School programme, alongside generous benefits such as up to 75% discount on products and a supportive team environment that fosters growth and success. Join us on the Isle of Wight, where our rich heritage and values create a truly rewarding workplace experience.
Contact Details:
Liz Earle Beauty Co. Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Liz Earle - Counter Manager in Kingston upon Thames
✨Tip Number 1
Get to know the Liz Earle brand inside out! Dive into their products, values, and ethos. This will not only help you in interviews but also show your genuine passion for skincare and the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 3
Practice your customer service skills! Role-play scenarios where you handle different customer needs. This will prepare you for those tricky questions about how you'd manage real-life situations on the counter.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be one step closer to joining a team that truly cares about its members and customers.
We think you need these skills to ace Liz Earle - Counter Manager in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for skincare shine through! Share your personal experiences with Liz Earle products and how they’ve impacted your skincare journey. We want to see that you genuinely care about helping others find their perfect skincare solutions.
Highlight Your Team Leadership Skills:As a Counter Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about how you've motivated teams in the past, celebrated successes, and supported your colleagues. We’re all about being one team here at Liz Earle!
Emphasise Customer Service Excellence:Outstanding customer service is key in this role. Use your application to provide examples of how you've gone above and beyond for customers in previous roles. We want to know how you create welcoming and empathetic experiences for everyone who walks through the door.
Tailor Your Application to Us:Make sure your application reflects our values: We Care More, We Never Settle, We Are One Team. Tailor your language and examples to align with these principles. And remember, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at Liz Earle Beauty Co. Limited
✨Know Your Skincare Stuff
Before the interview, brush up on your skincare knowledge, especially about Liz Earle products. Familiarise yourself with their key ingredients and benefits, as well as the brand's ethos. This will show your passion for skincare and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading and motivating a team. Prepare specific examples of how you've inspired performance and supported team development in the past. This will demonstrate that you can embody the 'We Are One Team' value that Liz Earle holds dear.
✨Emphasise Customer Service Excellence
Think of instances where you've provided outstanding customer service. Be prepared to share stories that highlight your empathy and understanding towards customers. This aligns perfectly with Liz Earle's commitment to treating every customer with care.
✨Prepare Questions That Matter
Have a few thoughtful questions ready to ask at the end of your interview. Inquire about the Skin School development programme or how the team celebrates success. This shows your enthusiasm for ongoing learning and your genuine interest in the role.
