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For Companies At a Glance
- Tasks: Manage key retail accounts and drive growth in the DIY sector.
- Company: Join a globally recognised premium brand in home improvement.
- Benefits: Competitive salary, dynamic work environment, and career growth opportunities.
- Why this job: Make a real impact on business performance and customer success.
- Qualifications: Experience in Key Account Management and strong relationship-building skills.
- Other info: Collaborate with a supportive team and gain exposure to major retailers.
The predicted salary is between 45000 - 55000 £ per year.
Are you a commercially driven Key Account Manager with experience in the DIY or home improvement sector? Do you enjoy building strong customer relationships, driving growth, and owning strategic accounts? This is an opportunity to join a globally recognised, premium brand and play a key role in expanding its presence across major UK retail channels.
The Role
As Key Account Manager – DIY, you will take ownership of key national retail accounts, developing long-term partnerships and driving commercial performance across both in-store and online channels. You will lead account strategy from planning through to execution, working closely with internal teams and external partners to deliver growth, optimise product ranges, and maximise visibility. This is a highly visible role with real ownership, where you will directly influence business performance and customer success.
Key Responsibilities
- Manage and develop relationships with major DIY retail partners, including key decision-makers
- Own and execute strategic account plans aligned with business objectives
- Identify growth opportunities and lead commercial negotiations
- Manage product assortments across physical stores and digital platforms
- Analyse sales performance (sell-in / sell-out) and optimise product ranges
- Lead forecasting, promotional planning, and annual account cycles
- Negotiate trading agreements, pricing, and promotional activity
- Drive online visibility through strong content, campaigns, and digital strategy
- Collaborate cross-functionally with Sales, Marketing, Product, and Supply Chain teams
- Coordinate with supply chain to ensure smooth order flow and product availability
- Act as a brand ambassador in all customer interactions
About You
You are a commercially focused account manager who thrives in a fast-paced, customer-facing environment and enjoys taking ownership of key relationships.
Experience & Skills
- Proven experience in Key Account Management, ideally within DIY, home improvement, or building materials
- Experience working with large national retailers
- Strong commercial and negotiation skills
- Ability to build and manage relationships at a senior level
- Strong analytical skills, with experience using Excel or similar tools
- Experience with forecasting, promotions, and account planning
- Understanding of supply chain processes and commercial lifecycle
- Confident presenter with excellent communication skills
- Experience working with ERP systems (e.g. SAP) is advantageous
- Full UK driving licence
Highly Desirable
- Experience managing accounts within the Kingfisher group (B&Q and/or Screwfix)
- Experience managing tenders, product launches, and range planning
What You’ll Bring
- A proactive, results-driven mindset
- Strong relationship-building skills
- Ability to manage multiple stakeholders and priorities
- Commercial curiosity and a data-driven approach
- A collaborative, team-oriented attitude
- Ambition and motivation to grow within a high-performing environment
Why Join
- Represent a globally recognised, premium brand
- Own and develop key national retail accounts
- Work in a fast-growing, agile business environment
- Gain exposure to major retail customers and decision-makers
- Play a key role in new product launches and market expansion
- Collaborate with a dynamic, supportive team
- High-visibility role with real impact on business growth
Key Account Manager - DIY employer: LIXIL
Contact Detail:
LIXIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - DIY
✨Tip Number 1
Network like a pro! Get out there and connect with people in the DIY and home improvement sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that Key Account Manager role!
✨Tip Number 2
Showcase your skills! When you get the chance to meet hiring managers or recruiters, make sure to highlight your experience in managing key accounts and driving growth. Use specific examples from your past roles to demonstrate how you've successfully built relationships and negotiated deals.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their market position and competitors, especially in the DIY space. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter!
We think you need these skills to ace Key Account Manager - DIY
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in the DIY or home improvement sector and showcase your relationship-building skills. We want to see how you’ve driven growth and managed key accounts!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills align with our needs. Don’t forget to mention any specific experiences that relate to managing national retail accounts.
Showcase Your Analytical Skills: Since we value strong analytical skills, make sure to include examples of how you've used data to drive decisions in your previous roles. Whether it's sales performance analysis or forecasting, we want to see your data-driven approach!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at LIXIL
✨Know Your Accounts
Before the interview, research the key national retail accounts you'll be managing. Understand their business models, recent performance, and any challenges they face. This will help you demonstrate your knowledge and show how you can add value to their operations.
✨Showcase Your Negotiation Skills
Prepare examples of successful negotiations you've led in the past. Be ready to discuss your approach to securing favourable terms and how you’ve built long-term partnerships. This is crucial for a role that involves driving commercial negotiations.
✨Be Data-Driven
Brush up on your analytical skills, especially with Excel or similar tools. Be prepared to discuss how you've used data to inform your account strategies, optimise product ranges, and drive sales performance. Highlighting your data-driven mindset will resonate well with the interviewers.
✨Demonstrate Your Collaborative Spirit
This role requires working closely with various teams. Share examples of how you've successfully collaborated with sales, marketing, and supply chain teams in the past. Emphasising your team-oriented attitude will show that you're a good fit for their dynamic environment.