At a Glance
- Tasks: Welcome visitors, manage requests, and provide exceptional front of house service.
- Company: Join ISS - Livv Workplace, a leader in workplace experience and facility management.
- Benefits: Enjoy a competitive salary, vibrant culture, and excellent benefits package.
- Other info: Work across iconic London locations with a dynamic and supportive team.
- Why this job: Be the face of prestigious client sites and make a real impact on visitor experiences.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 25000 - 30000 £ per year.
ISS - Livv Workplace is a leading workplace experience and facility management company who provide workplace and administration services to prestigious client sites across London.
We provide solutions that contribute to better business performance, and we believe that people make places and places make people.
We are seeking a Corporate Receptionist to be based at multiple sites in the City and West End.
The role is based across multiple London locations, our offices showcase the very best of the capital's architectural landscape.
From historic and culturally significant buildings to sleek, modern workspaces, each office offers a unique working environment that combines character, innovation, and sophistication.
You will be working as part of a cover team who to provide an exceptional front of house service.
The hours for this position are varied shifts from 7.00 to 19.00.
This is a wonderful role and would suit a customer driven individual who enjoys a varied work schedule.
Your role will be to provide a seamless and effective customer journey experience which will include.
- Welcoming visitors and tenants managing all client & visitor request
- Proactively owning all elements of the service - front of house, helpdesk, hospitality, events management, mail and logistics, supplier management, liaison and workplace support
- Switchboard management and catering orders
- Organising meeting rooms to the desired level
- Building relationships effectively
- Be recognised as the natural go to person
- Be a brand ambassador for Livv and the client site you are representing
- To be successful in this role you will need
- Excellent communication and customer service skills
- To be able to work on own initiative and as part of a team
- To be motivated, committed and flexible
The ideal candidate will have relevant corporate/hospitality/customer service experience and ideally have experience working with systems (e. g. MS Office).
Working for ISS will mean you are part of a company who are passionate about service and the people who work for us are at the heart of our business.
We offer an excellent salary; benefit package and we pride ourselves on our friendly and vibrant culture.
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Corporate Receptionist - Multiple Sites employer: Livv Workplace - Company
At ISS - Livv Workplace, we pride ourselves on being an exceptional employer, offering a vibrant and friendly work culture that values our employees as the heart of our business. As a Corporate Receptionist across multiple prestigious London sites, you will enjoy a dynamic work environment with opportunities for personal growth and development, all while being part of a team dedicated to delivering outstanding service. Our competitive salary and benefits package further enhance the rewarding experience of working in some of the capital's most iconic locations.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist - Multiple Sites
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Livv Workplace - Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Livv Workplace - Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Receptionist - Multiple Sites
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Livv Workplace - Company:Your cover letter is your chance to shine! Tell us why you want to work at Livv Workplace - Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Livv Workplace - Company!
How to prepare for a job interview at Livv Workplace - Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
