Electrician in Liverpool

The Electrical team is responsible for the provision of safe, compliant, flexible and customer-focused electrical related services for the Group, ensuring that the Group’s housing, neighbourhoods and communal properties are kept safe and maintained to a high standard. This role forms part of the operational team that is required to work in a professional and flexible manner to meet customer needs.

Specifically, this role is required to carry out compliance tasks such as domestic and non-domestic EICRs and emergency lighting tests, repairs and associated work for the maintenance, refurbishment and facilities management contracts. The role holder may also undertake works to deliver planned upgrades to properties e.g., rewire programmes. This involves carrying out a range of electrical related work, ensuring that it is completed with due regard for safety, quality, productivity and customer satisfaction; and proactively contributing to the achievement of the Group’s financial and performance targets and standards.

Key working relationships

• This role is required to share knowledge, provide advice, guidance and support to apprentices to ensure they fulfil their training objectives.
• The holder is also required to work with other trade operatives and colleagues across other teams in the Group as required.
• External to the Group, the holder is required to liaise with customers, contractors and other external contacts when required.

Plan and organise work in a safe, efficient and effective manner, undertaking risk assessments and making the best use of available time, plant, transport and materials. Carry out all types of electrical work both internally and externally - including testing, new installations, repairs, maintenance, fault finding, commissioning and remedial works to complete projects to customer satisfaction. Undertake trade assessments and pre-measuring as necessary to ascertain the nature of any work and facilitate its completion.

Use appropriate communication and/or IT equipment to facilitate the job role, e.g. receiving instructions, completing works orders, general communications and ordering materials. Liaise as necessary with all trades operatives to ensure the implementation and completion of repairs and maintenance works on a first-time fix basis. Identify and schedule follow-on works required where a first-time fix cannot be achieved. Make effective use of materials and ensure that any unused materials are returned to the stores. Use all necessary tools, plant and equipment associated with the post and duties undertaken. Complete any other tasks as commensurate with the level and nature of the post as delegated by the role’s line manager.

Key measures of success

• Completion of agreed number of appointments/jobs per day.
• Customer satisfaction levels met or exceeded.
• All administration accurate and in date.
• Key performance indicators, contractual obligations and other compliance requirements met.
• Directly contribute to any applicable income targets being achieved.

Living our values

Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:

• Making a difference daily: We invest in our people, our customers and in the creation of a fairer society.
• Positively open: We’re open to feedback at all times, as we strive to deliver a first-class customer experience.
• Forging the right way: We’re creating an inspiring road which others will want to follow.
• Together as one: Our teams work on another level of cohesiveness to enable us to deliver better outcomes.

Each one of us:

• listens to our customers and makes their needs a priority
• is committed to equality, diversity and inclusivity
• takes a flexible approach and works where we’re needed
• follows health and safety guidelines to keep ourselves, colleagues, and customers safe
• helps reduce risks by proactively communicating any potential issues to our line managers
• protects sensitive information by safeguarding customer, colleague and third-party data
• is guided by our policies, procedures and social aims
• is dedicated to continual learning and taking ownership of our personal and professional development

Person Specification

Education & Qualifications

• City & Guilds / NVQ3 or equivalent in an electrical discipline (E)
• AM1 and AM2, current edition IET Regulations (E)
• Qualified in 2391 Inspection & Testing or prepared to work towards qualification (D)

Experience

• Experience in an electrical position in a responsive repair and/or building maintenance or similar organisation (E)
• Effectively adhering to Health and Safety legislation, practices and procedures (E)
• Operating effectively within customer care procedures (E)
• Experience carrying out routine inspection & testing of emergency lighting systems (D)
• Experience of installation, general maintenance and servicing of ventilation systems (D)
• Experience of working on water harvesting systems, shower waste pumps and immersion heaters (D)
• Experience of routine maintenance of street furniture (D)
• Experience working with solar photovoltaic installations (D)
• Working in a multi-skilled environment in domestic, commercial and public building settings (D)
• Supporting and directing trade apprentices and work experience students operating on site (D)
• Experience in social housing (D)

Skills, knowledge & ability

• Knowledge and understanding of building construction – including transport, plant and equipment requirements relevant to role (E)
• Knowledge of using relevant computer systems for recording of maintenance jobs, tests and customer details (E)
• Ability to communicate effectively on a one-to-one basis with customers, contractors, colleagues, other teams and the general public (E)
• Ability to trace, diagnose and rectify faults (E)
• Knowledge of Wiring and installation of fire and Co detection of all grades (E)
• Ability to set up and use appropriate access equipment, including ladders and tower scaffolding (D)
• An understanding of the issues and challenges faced by the social housing sector and its customers (D)

Personal characteristics

• An organised approach to be able to meet deadlines and service requirements initiative (E)
• Confident to work with minimal direction on the basis of own initiative as well as an effective team player (E)
• A positive approach to customer care and able to establish and maintain good customer relationships (E)

Other

• Flexible approach to hours worked, including participating in the out of hours call out rota (E)
• Full UK driving license is required and company vehicle provided (E)