Livv Housing Group is seeking a Customer Complaints Officer to deliver high quality complaint investigation and resolution across the business. You will triage and resolve at first contact where possible, and lead Stage 1 and 2 investigations in line with policy and the Housing Ombudsman requirements.
You will communicate with customers by phone, email and meetings, liaise with MPs and Councillors as needed, and maintain accurate records while supporting a values-led approach.
#J-18808-Ljbffr
Customer Complaints & Resolution Advisor in Knowsley employer: Livv Housing Group
Livv Housing Group is an exceptional employer, dedicated to creating a positive impact in the Liverpool City Region by providing safe and warm homes for our customers. With a strong commitment to community engagement and a focus on employee growth, we foster a collaborative work culture that values diversity and inclusion. As Chair of the Board, you will play a pivotal role in shaping our future, supported by a capable executive team and a Board ready to embrace change and improvement.
