Business Analyst in Knowsley

The Business Improvement function uses a range of project and process improvement tools and techniques to enable business improvement projects and other activities to enhance performance improvement and process efficiencies for our business. The aim of this function is to ensure that appropriate processes and procedures are continually in place to enable delivery of the overall strategically aligned change road map. This role is responsible for investigating and analysing efficiencies of business activities and processes. This involves understanding our business needs, business model, workflows and IT systems to define business problems and design appropriate solutions to address them, also making recommendations to the Project Manager to improve efficiency and effectiveness.

Key working relationships

• The role involves working with stakeholders across our business to understand and most effectively address issues raised.
• There may be a requirement to work with external providers, e.g., software providers, on a project by project basis.
• Understand business needs from a project/change activity perspective and undertake business analysis to identify change requirements.
• Facilitate group workshops and meetings to enable diagnosis of business problems, gathering of business requirements and future process design.
• Gather, identify and document business requirements that can be used to assist future process design and identification of sustainable solutions.
• Simplify requirements, so they are easily understood by all stakeholders involved and strengthen stakeholder buy in and engagement to change.
• Undertake business process modelling and improve business processes that meet business needs and enable our business to deliver against its strategic objectives.
• Identify costs and business savings in line with our business's strategic objectives.
• Deliver and support the implementation of projects through the delivery of high-quality outputs from all business analysis activity and working closely with project managers and teams throughout the project lifecycle.
• Work closely with stakeholders across our business to implement, test and deploy solutions to business problems.
• Support business transition and help establish and embed change, ensuring desired business benefits are realised.
• Create functional specifications for new systems and processes which leads to their successful development and implementation.
• Complete any other tasks as commensurate with the level and nature of the post as delegated by the role’s line manager.

Key measures of success

• Sustainable solutions to projects/change activities assigned are identified, developed and embedded into ‘business as usual’ operations.
• Accurate and timely data and information is provided in relation to assigned change activities.
• Accurate and timely performance monitoring data and information is provided highlighting current position and future opportunities for projects/change activities.
• Qualitative and quantitative outcomes for projects and change activities are reviewed and captured.
• Projects are implemented to time, cost and quality and measures and controls are developed to ensure that change is embedded operationally.

Living our values

Livv's a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:

• Making a difference daily: We invest in our people, our customers and in the creation of a fairer society.
• Positively open: We're open to feedback at all times, as we strive to deliver a first-class customer experience.
• Forging the right way: We're creating an inspiring road which others will want to follow.
• Together as one: Our teams work on another level of cohesiveness to enable us to deliver better outcomes.

Each one of us:

• Listens to our customers and makes their needs a priority.
• Is committed to equality, diversity and inclusivity.
• Takes a flexible approach and works where we're needed.
• Follows health and safety guidelines to keep ourselves, colleagues, and customers safe.
• Helps reduce risks by proactively communicating any potential issues to our line managers.
• Protects sensitive information by safeguarding customer, colleague and third-party data.
• Is guided by our policies, procedures and social aims.
• Is dedicated to continual learning and taking ownership of our personal and professional development.

Person Specification

Education & Qualifications

• Educated to degree level or equivalent experience in change related roles (E).
• Trained in process improvement methodologies such as Lean Six Sigma (D).

Experience

• Demonstrable evidence of excellence in change management (E).
• Project team working (E).

Skills, knowledge & ability

• Excellent stakeholder engagement, management and communication, including the ability to communicate effectively with all levels of management (E).
• High level of ability to gather, analyse and interpret information (E).
• Advanced skills in IT packages including Excel and Visio (E).
• Excellent skills in conducting process reviews and redesign (E).
• Strong analytical thinking and problem-solving skills (E).

Personal characteristics

• Customer focused (E).
• Driven to find solutions and achieve results (E).

Other

• A flexible approach to hours worked (E).
• Able to travel independently to other locations (E).