Development Co-ordinator

The Development team is responsible for the generation of a new supply of mixed tenure quality homes for the Group and its customers through focusing on the development and delivery of ambitious plans to achieve over 300 starts on site per annum. This involves managing a consistent pipeline of financially viable development opportunities for the Group to deliver Livv Homes objectives to establish the Group as a key residential developer across the North West and to provide an innovative approach in continuously seeking new development ideas.

The role is responsible for the coordination of the defect process. To support the team enabling delivery of the New Build Development and Regeneration Programmes and new initiatives to optimise future development and regeneration proposals to contribute to neighbourhood transformation.

Key working relationships

• The role involves the provision of support to the Development team and the requirement to liaise with colleagues across the Directorate and Group and external stakeholders and customers as appropriate. This mainly involves the provision and collection of information.
• Coordinate defects, maintain up to date records and arrange end of defect inspections.
• Liaise with contractors on a daily basis to schedule customer appointments and works required.
• Liaise with customers on a regular basis to ensure defects are attended to in a timely manner and to the customers’ satisfaction.
• Assist Project Managers in the handover of new properties when required.
• Work closely with the Surveyor and Project Managers to manage complaints and ensure customer satisfaction.
• Maintain a working knowledge of ongoing projects in order to address frequently asked questions at the first point of contact.
• Carry out research and produce reports to assist the Development Team with continuous improvement.
• Update and administer databases as required, for example Orchard.
• Accurately process payments by raising and receipting purchase orders and entering direct invoices.
• Ensure value for money and efficiencies are obtained in all areas of responsibility.
• Assist the Development team to ensure compliance within all areas.
• Attend meetings, courses, seminars and conferences as required in connection with the objectives of the department.
• Complete any other tasks as commensurate with the level and nature of the posts as delegated by the role’s line manager.

Key measures of success

• Timely, effective and accurate support provided to the team with all relevant key deadlines met.
• Majority of relatively routine queries incoming from internal and external sources resolved at first point of contact.
• Relevant databases and processes kept continually up to date and accurately recorded.

Livving our values

Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:

• Making a difference daily: We invest in our people, our customers and in the creation of a fairer society.
• Positively open: We’re open to feedback at all times, as we strive to deliver a first-class customer experience.
• Forging the right way: We’re creating an inspiring road which others will want to follow.
• Together as one: Our teams work on another level of cohesiveness to enable us to deliver better outcomes.

Each one of us:

• Listens to our customers and makes their needs a priority.
• Is committed to equality, diversity and inclusivity.
• Takes a flexible approach and works where we’re needed.
• Follows health and safety guidelines to keep ourselves, colleagues, and customers safe.
• Helps reduce risks by proactively communicating any potential issues to our line managers.
• Protects sensitive information by safeguarding customer, colleague and third-party data.
• Is guided by our policies, procedures and social aims.
• Is dedicated to continual learning and taking ownership of our personal and professional development.

Person Specification

Education & Qualifications

• 5 GCSEs at Grade 4 or above (or equivalent) including English and Maths or equivalent relevant experience (E)

Experience

• Working in an administrative / customer services environment (E)
• Dealing with and resolving enquiries by telephone (E)
• Supporting team members (E)
• Working with customers, including managing complaints and demonstrating empathy (E)
• Use of Homes England Investment Management System (IMS) and/or Covalent Quality Management System (D)
• Working in the housing or local government sector (D)

Skills, knowledge & ability

• Ability to develop effective working relationships with a broad range of internal and external stakeholders (E)
• Use of Microsoft Office packages, including the ability to input, extract, interrogate and present data (E)
• Understanding of general housing issues and their possible impact on customer services (E)
• Ability to organise work and prioritise under pressure (E)
• Numerical skills enabling data analysis (E)
• Good communication skills, enabling effective communication both within and outside of the Group (E)

Personal characteristics

• A highly customer focused approach (E)
• Willingness to be proactive in the continuous improvement of a quality service (E)

Other

• Able to travel independently to a range of locations (E)
• Flexible approach to hours and locations worked (E)