At a Glance
- Tasks: Transform branch visits into extraordinary experiences and guide members towards meaningful solutions.
- Company: Join a credit union dedicated to creating joy and igniting dreams.
- Benefits: Enjoy competitive pay, comprehensive health plans, generous time off, and flexible work options.
- Other info: Be part of a culture that values belonging, care, and continuous learning.
- Why this job: Make a real impact by building trust and deepening relationships with members.
- Qualifications: High school diploma and two years of service experience required.
The predicted salary is between 30000 - 40000 € per year.
About the role: Every day, the consultant transforms ordinary branch visits into digitally-forward, people-first extraordinary experiences that strengthen trust, deepen relationships, and create joy. This role bridges vision and action, ensuring that the organization’s strategies and values are fully realized in the everyday experiences of members. By combining operational excellence with genuine care, the consultant carries our promise all the way through the final mile, where trust is built, relationships are deepened, and the credit union’s purpose of creating joy and igniting Michiganders’ impossible dreams comes to life.
Through interactive and collaborative conversations, the consultant identifies opportunities to guide members toward solutions that align with their goals, whether through everyday transactions, specialized products, or deeper consultation. This role embodies our values by walking with members through both light and dark moments, positioning the organization as their trusted, lifelong partner.
This position has a starting hourly rate of $20.48, but your offer amount may be increased with relevant work experience and transferable skills. This is a full-time position Monday–Saturday. Work schedule varies based on branch needs.
How you’ll shape the member experience:
- Walk alongside members in both light and dark moments.
- Guide members toward meaningful solutions with a digitally-first mindset.
- Take time to understand members’ everyday finances and impossible dreams, recommending products and services that help them move forward with confidence.
- Deliver operational excellence with care.
- Handle transactions — including cash — with accuracy, integrity, and consistency, protecting members’ trust while upholding compliance standards and dual control practices.
- Take ownership of member challenges, resolving issues thoughtfully and turning challenges into opportunities for deeper connection.
- Be a confident and trusted resource, sharing knowledge of deposit, lending, and digital banking products with clarity and care.
- Contribute to branch and organizational success, celebrating team wins, promoting solutions that make members’ lives better, and elevating referrals that create lasting impact.
- Collaborate to strengthen community connection by partnering across branches and with other teams to ensure consistency, share expertise, and reflect the organization’s commitment to creating joy and igniting Michiganders’ impossible dreams.
- Commit to continuous learning and growth, staying curious and engaged, deepening knowledge of products, initiatives, and compliance while fostering belonging, collaboration, and strong relationships across the organization.
- Support organizational flexibility by stepping in where needed — including at other branches — to ensure members always experience care and connection through the final mile.
We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah! and Curiosity.
What you bring to the table:
- High school diploma or equivalent.
- Minimum two years' experience as a service representative in the retail or service industry or equivalent experience.
As a team member of orsa, you’ll enjoy:
- Comprehensive medical, dental, and vision plans
- Generous paid time off package for all full-time team members
- Up to 12-weeks paid paternity/maternity leave
- Lifestyle Accounts to help with your personal wellbeing
- Family Health Benefits
- Paid time off to observe all Federal Holidays
- Flexible work options depending on position
- Numerous employee engagement activities
- Community Resource Groups
- Paid time off for occasions such as volunteering, caregiving, and family events
Equal Employment Opportunity Policy: orsa credit union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.
consultant/Plymouth employer: Livonia Chamber of Commerce
At orsa credit union, we pride ourselves on fostering a Culture of Belonging where our core values of Relentless Care, Hustle & Grind, Huzzah!, and Curiosity guide our interactions. As a consultant in Plymouth, you will not only enjoy comprehensive benefits including generous paid time off and family health benefits, but also have the opportunity to grow within a supportive environment that values continuous learning and community connection. Join us in creating extraordinary experiences for our members while being part of a team that celebrates every success and prioritises meaningful relationships.
Contact Detail:
Livonia Chamber of Commerce Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land consultant/Plymouth
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with members and what values they promote. This will help you connect your experiences to their mission during the chat.
✨Tip Number 2
Practice your storytelling skills! Think of specific examples from your past roles where you’ve gone above and beyond for customers. This will show that you embody the 'Relentless Care' value they cherish.
✨Tip Number 3
Be ready to discuss how you handle challenges. They want someone who can turn issues into opportunities, so think of a time when you resolved a tough situation and how it strengthened your relationship with a customer.
✨Tip Number 4
Don’t forget to ask questions! Show your curiosity by inquiring about team dynamics, community involvement, or growth opportunities. This not only demonstrates your interest but also helps you gauge if it’s the right fit for you.
We think you need these skills to ace consultant/Plymouth
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating joy and building trust with members. Share personal stories or experiences that highlight your commitment to service.
Tailor Your Application:Make sure to customise your application to reflect the values and responsibilities outlined in the job description. We love seeing candidates who align their skills and experiences with our mission of igniting impossible dreams for Michiganders.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the consultant role. Highlight your relevant experience and how it connects to the member experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Livonia Chamber of Commerce
✨Understand the Role
Before your interview, take a deep dive into the job description. Familiarise yourself with how the consultant role transforms member experiences and aligns with the organisation's values. This will help you articulate how your skills and experiences can contribute to creating joy and building trust.
✨Showcase Your People Skills
Since this role is all about walking alongside members during their financial journeys, be ready to share examples of how you've successfully built relationships in previous roles. Highlight your ability to handle both light and dark moments with genuine care and operational excellence.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific member situations. Think of scenarios where you turned challenges into opportunities for connection. Practising these responses will show your problem-solving skills and your commitment to member satisfaction.
✨Emphasise Continuous Learning
The organisation values curiosity and growth, so be prepared to discuss how you stay engaged and deepen your knowledge in your field. Share any relevant training or experiences that demonstrate your commitment to personal and professional development, especially in areas like digital banking products.
