Senior Product Designer (Product Reviews)

At Trustpilot, we are on an incredible journey. We are a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!

We are looking for an experienced Senior Product/UX Designer to join our new Product Reviews squad at Trustpilot, an area getting fresh focus and investment. It’s a hands-on role with real ownership across the B2B Product Reviews experience - shaping how businesses collect, manage and make sense of their reviews. You will bring strong design craft, improve tricky user journeys and data input flows, and work with Research to uncover real customer needs that help steer the squad’s direction and remit.

Responsibilities

• Lead the design strategy and execution for complex, high-impact features, taking full ownership from initial problem framing through to delivery.
• Create well-crafted design proposals that communicate rationale, align stakeholders, and help to clarify scope.
• Design high-quality user journeys and data input flows that raise the standard of design excellence and set benchmarks for quality within the product.
• Partner closely with cross-functional teams, including Product Managers, Engineers, and Researchers, using your influence to shape product strategy and execution.
• Conduct user research and usability testing to validate design decisions and ensure user needs are at the forefront of every solution.
• Drive contributions to our design system, building scalable patterns and robust documentation that empower the entire team.
• Champion design as a discipline rooted in clarity and intent, ensuring our product experiences are not just functional but grounded in enduring design principles.
• Articulate the value of great design and its connection to measurable business goals, influencing stakeholders at every level.

Who You Are

• Extensive experience designing within a SaaS product environment, with a deep understanding of its unique challenges and opportunities.
• A robust foundation in design principles and theory, with the ability to articulate and apply ideology, intent, and intervention to guide decision-making and raise design as a discipline across the organisation.
• Demonstrated experience working in complex SaaS environments, with a thorough understanding of how to deliver products in a sustainable and scalable way.
• Evidence of owning and delivering end-to-end design work that has delivered a measurable business impact and shaped product direction.
• Skilled in both communication and storytelling skills, with the ability to articulate design decisions and influence stakeholders.
• Extensive experience actively contributing to and evolving robust design systems within complex engineering environments, establishing principles that guide your design decisions.
• Proficiency with Figma and other industry-standard design and prototyping tools, familiarity with front-end implementation practices, comprehensive knowledge of accessibility compliance, and significant experience collaborating with engineers in Agile workflows.
• Motivation to integrate AI tools into your workflow for the benefit of the process and end user.

What’s In It For You

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two paid volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle-to-work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice.
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.

About Us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever: to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial; we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We’re driven by connection and our culture keeps things fresh—built on relationships, collaboration and respect. We are an equal opportunity workplace with diverse perspectives and ideas. Our purpose is to help people and businesses help each other.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. If you have a disability and would like to discuss adjustments, please let us know by contacting our People Team, quoting the role you wish to apply for.