Revenue Operations Manager (12-Month FTC Maternity Cover)

At Trustpilot, we’re on an incredible journey. We’re a profitable, high‑growth FTSE‑250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!

Summary

Trustpilot is seeking a collaborative and technical Revenue Operations Manager to deliver the essential day‑to‑day tasks of the US operations teams. We are looking for an enthusiastic, hardworking, and resourceful person who will work closely with our regional sales, customer success, marketing and GTM Operations team to build a solid operational infrastructure to scale a rapidly growing team. You will be responsible for collaborating with the team on supporting the day‑to‑day operations of the commercial organization while uncovering opportunities for positive change within Trustpilot.

The Team

The Revenue Operations Team is Trustpilot’s engine room, engaging with nearly every department within the company to ensure the most effective and efficient processes. The department currently consists of over 25 employees across our Copenhagen, London, and New York City offices. You will be reporting to the Head of Revenue Operations based out of the New York office.

What you’ll be doing?

• Support the day‑to‑day operations of our commercial organisation by becoming an expert in our systems and processes.
• Own the intake and resolution process of the Commercial support queue.
• Partner with the New Business, Customer Success, and GTM Operations departments to deliver new and improved processes and aid in the building of future commercial support infrastructure.
• Support Commercial & Marketing leadership team with daily requests, approvals, and assisting with processing quotes.
• Create and own robust reports and dashboards that measure and track company KPIs and sales metrics such as retention and integration.
• Assist with the maintenance of data accuracy within Salesforce and support the governance of the teams about the timeliness and accuracy of data inputs.
• Ad‑hoc requests and projects to support key internal stakeholders.

Who you are

• You understand and thrive working in a Commercial environment.
• Enjoy working collaboratively with various departments across the organization.
• Not afraid of a challenge, and know how to ask the right questions to solve a complex problem.
• Minimum of 3‑4 years experience in a sales operations or revenue operations role.
• Organized and can handle working on multiple tasks or projects at once.
• Business mindset, an enthusiasm for working with data, and advanced Excel skills.
• Previous experience working within Salesforce is required, Looker is desirable.
• Detail‑oriented.
• An enthusiasm for building and maintaining deep relationships.
• Able to present and implement your ideas to get better solutions.
• An attitude defined by taking personal responsibility to meet commitments and actively seeking additional responsibility.
• An ability to work cross‑functionally and influence choices with senior‑level audiences.
• A team player & a good communicator.
• Have experience with internal and external stakeholder management.

What’s in it for you

• A hybrid work setup (3 days in our Central London office, 2 remote).
• Competitive base salary with an uncapped commission structure + company bonus.
• 25 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle‑to‑work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company‑wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice (worth £495 in waived fees).

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.