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For Companies At a Glance
- Tasks: Lead a team to enhance privacy and AI compliance in a fast-paced environment.
- Company: Join Trustpilot, a leading FTSE-250 company on a mission to build trust.
- Benefits: Flexible working, competitive pay, 25+ days holiday, and wellness support.
- Why this job: Make a real impact on data protection and responsible AI governance.
- Qualifications: Experience in privacy management and a passion for responsible data use.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
At Trustpilot, we\\\’re on an incredible journey. We\\\’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world\\\’s largest independent consumer review platform. We\\\’re looking for a forward-thinking digital-native Privacy & AI Compliance Manager to take our Privacy & AI Compliance function to the next level, leveraging an AI-first approach to ensure we operate at the forefront of best-in-class data protection and responsible AI governance. This role sits at the intersection of legal, security, and business operations, safeguarding personal data, strengthening compliance processes, and embedding privacy & AI best practice across the company. You\\\’ll manage a high-performing team, oversee regulatory obligations, and provide strategic and practical advice on privacy, data protection, and AI-related risks.
If you\\\’re motivated by the challenge of operating in a fast-paced, global organisation, thrive on balancing strategy with hands-on problem solving, and want to play a key role in strengthening our foundation of trust, this role is for you.
What You\\\’ll Be Doing
- Lead and mentor a team of privacy professionals, ensuring they deliver effectively against regulatory and business priorities
- Take an AI-first approach to solving privacy and AI compliance challenges
- Oversee data subject rights requests (DSARs, deletion, and other inquiries), ensuring timely and compliant responses
- Conduct and review privacy risk assessments, DPIAs, and assurance audits, providing risk-based, practical guidance
- Manage and evolve workflows, tools, and processes to ensure efficiency and continuous improvement
- Lead the response to privacy incidents and data breaches, including investigation, documentation, and corrective actions
- Partner with Security, Data Governance and AI Governance teams on controls frameworks, embedding privacy by design principles
- Work cross-functionally with Legal, People, Marketing, and other functions to ensure privacy best practice is integrated throughout the business
- Support the design and delivery of privacy training to enhance awareness and accountability across the organisation
- Monitor regulatory developments across the UK, EU, US, and beyond, ensuring compliance with GDPR, PECR, CCPA, and emerging AI regulations
Who You Are
- Proven people leader with strong experience in managing and developing privacy teams
- Deep expertise in privacy and data protection, including DPIAs, ROPAs, retention processes, and privacy notices
- Strong track record managing data subject rights and investigating privacy incidents or breaches
- Knowledge of global privacy laws and ability to apply them pragmatically in a business context
- AI-first digital native, experienced in leveraging AI and other forms of automation to improve speed, efficiency and quality of delivery within the privacy/AI compliance space
- Familiar with delivering high level customer service through workflow tools (e.g., Zendesk, Salesforce, ServiceNow) and marketing/CRM platforms
- Comfortable operating at both strategic and operational levels with a proactive, hands-on approach
- Skilled communicator and influencer, able to engage stakeholders across jurisdictions and seniority levels
- High ethical standards, integrity, and a passion for responsible use of data and AI
- CIPP or other privacy qualifications desirable; experience in SaaS, marketplace, or listed companies a plus
What\\\’s In It For You
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- Restricted Stock Units
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle to work scheme
- Central office location with amenities like table tennis, a gaming corner, coffee bars and snacks
- Regular opportunities to connect with fellow Trusties through company-wide celebrations, ERG activities and team socials
- Access to over 4,000 deals and discounts across travel, electronics, fashion, fitness, cinema, and more
- Independent financial advice and free standard professional mortgage broker advice
- Tailored leadership development program with workshops, coaching, and structured feedback
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. We are an equal opportunity workplace with diverse perspectives and ideas.
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Privacy & AI Compliance Manager employer: Liviu Mesesan
Contact Detail:
Liviu Mesesan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Privacy & AI Compliance Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in keeping you top of mind. And remember, check out our website for more opportunities that match your skills!
We think you need these skills to ace Privacy & AI Compliance Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in privacy and AI compliance. We want to see how your skills align with our mission at Trustpilot, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Privacy & AI Compliance Manager, you'll be leading a team. Use your application to demonstrate your leadership style and any successful projects you've managed. We love seeing how you’ve developed others and driven results!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences. This will help us understand your fit for the role quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Liviu Mesesan
✨Know Your Privacy Laws
Make sure you brush up on your knowledge of global privacy laws like GDPR, CCPA, and PECR. Being able to discuss these regulations confidently will show that you're not just familiar with the legal landscape but can also apply it pragmatically in a business context.
✨Showcase Your Leadership Skills
As a Privacy & AI Compliance Manager, you'll be leading a team. Prepare examples of how you've successfully managed and developed teams in the past. Highlight your mentoring style and how you ensure your team meets regulatory and business priorities.
✨Demonstrate an AI-First Mindset
Since this role requires an AI-first approach, think about how you've leveraged AI or automation in previous roles. Be ready to discuss specific tools or processes you've implemented that improved efficiency and quality in privacy compliance.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations, such as handling a data breach or responding to a data subject rights request. Practise articulating your thought process and the steps you would take to resolve these issues effectively.
