Privacy & AI Compliance Manager

Overview

Privacy & AI Compliance Manager at Trustpilot. Lead the Privacy & AI Compliance function with an AI-first approach to data protection and responsible AI governance. This role sits at the intersection of legal, security, and business operations, safeguarding personal data, strengthening compliance processes, and embedding privacy and AI best practices across the company. You will manage a team, oversee regulatory obligations, and provide strategic and practical advice on privacy, data protection, and AI-related risks.

Responsibilities

• Lead and mentor a team of privacy professionals, delivering against regulatory and business priorities.
• Apply an AI-first approach to solving privacy and AI compliance challenges.
• Oversee data subject rights requests (DSARs, deletion, and other inquiries), ensuring timely and compliant responses.
• Conduct and review privacy risk assessments, DPIAs, and assurance audits, providing risk-based, practical guidance.
• Manage and evolve workflows, tools, and processes to ensure efficiency and continuous improvement.
• Lead the response to privacy incidents and data breaches, including investigation, documentation, and corrective actions.
• Collaborate with Security, Data Governance and AI Governance teams on controls frameworks, embedding privacy by design principles.
• Work cross-functionally with Legal, People, Marketing, and other functions to embed privacy best practice across the business.
• Support the design and delivery of privacy training to raise awareness and accountability.
• Monitor regulatory developments across the UK, EU, US, and beyond, ensuring compliance with GDPR, PECR, CCPA, and emerging AI regulations.

Who You Are

• Proven people leader with experience managing and developing privacy teams.
• Deep expertise in privacy and data protection, including DPIAs, ROPAs, retention processes, and privacy notices.
• Strong track record managing data subject rights and investigating privacy incidents or breaches.
• Knowledge of global privacy laws and ability to apply them pragmatically in a business context.
• AI-first digital native, experienced in using AI and automation to improve delivery within the privacy and AI compliance space.
• Familiar with delivering high-quality customer service through workflow tools and marketing/CRM platforms.
• Comfortable operating at both strategic and operational levels with a proactive, hands-on approach.
• Skilled communicator and influencer, able to engage stakeholders across jurisdictions and seniority levels.
• High ethical standards, integrity, and a passion for responsible use of data and AI.
• CIPP or other privacy qualifications desirable; experience in SaaS, marketplace, or listed companies is a plus.

What’s In It For You

• Flexible working options.
• Competitive compensation package + bonus; Restricted Stock Units.
• Annual leave: 25 days, increasing to 28 days after 2 years.
• Two paid volunteering days per year.
• Learning and development opportunities through Trustpilot Academy and Blinkist.
• Pension and life insurance; health cash plan; 24/7 Employee Assistance Plan; Headspace access.
• Paid parental leave; season ticket loan and cycle-to-work scheme.
• Central office location with snacks and refreshments; opportunities to connect with Trustpilot community.
• Access to deals and discounts; tailored leadership development program.

Trustpilot is committed to an inclusive environment and will consider all applications without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Our data practices protect personal information globally as described in our Privacy Policy.