Engineering Manager (Consumer Reach) in London

At Trustpilot, we're on an incredible journey. We're a profitable, high‐growth FTSE‐250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

Today, we are an engineering team of close to 100, with offices in Copenhagen, London, and Edinburgh. You can choose to work from the office, flex, or remotely (Denmark or UK). No matter what you choose, we'll help you set up your workstation and make sure you have the opportunity to connect with your team.

Location
Edinburgh, Scotland, United Kingdom

The Role
We are seeking an Engineering Manager who can lead a team focused on growing and evolving our consumer‐focused offering, shaping how millions of people experience Trustpilot. As we journey through an increasingly AI‐influenced tech landscape, we are seeking a talented individual to lead a team to further grow Trustpilot's consumer presence.

Our Consumer area is all about the consumers who engage on posting reviews, searching for companies or reading reviews. Cross‐functional teams are made up of Engineers, Data Scientists, Design and Product. Teams are highly autonomous, owning product, system design and technology decisions.

We understand that not everyone will have every single one of these experiences and capabilities, and that's OK. We encourage you to apply if you believe you have the skills and interest to thrive in this role and enhance the performance of our team.

What You'll Be Doing

• Lead a team of around 5‐8 engineers focused on delivering against an ambitious product roadmap of consumer features and technology improvements.
• Develop and support a great team of skilled and motivated engineers through clear expectations, feedback and regular 1:1s.
• Drive in‐team and cross‐team initiatives in partnership with Staff Engineers, Engineering Managers, and Product/UX leaders.
• Evolve, implement, and share innovative strategies to ensure the quality, production readiness, scalability and ongoing health of our apps and systems.
• Manage and mitigate high‐risk elements of projects, effectively communicating issues, risks, and dependencies with stakeholders.
• Shape and enhance engineering strategy in close partnership with Staff Engineers and the wider Engineering Leadership.
• Identify and resolve problems proactively, even in ambiguous situations or where negotiations and trade‐offs are required.
• Enable other functions to perform at their best through effective, enduring partnerships.
• Balance delivery with sustainable engineering practices while managing risks and dependencies.
• Build a positive and high‐performing work environment based on transparency, accountability, and trust.
• Lead the delivery of major initiatives, balancing timely delivery with sustainable engineering practices.
• Bring together the work of various teams and individuals into a cohesive, achievable plan aligned with company goals, key milestone deadlines and user experience standards.
• Cultivate a collaborative environment, actively listening to and integrating diverse perspectives to reach shared goals.

Your Experience Has Given You

• Several years of experience as a Software Engineer before transitioning into the leadership track.
• A history of effectively scaling and leading multiple engineering teams.
• Knowledge of Full‐Stack service/microservice Development.
• Familiarity with cloud services (e.g. AWS), message queues (e.g. SQS) and Database formats (e.g. DynamoDB), modern frontend technologies (e.g. React, Vue.js) and developing SaaS products.
• Exposure to or experience with App development (iOS, Android and cross‐platform frameworks).
• Highly adept, detail‐oriented professional with the ability to develop and execute strategic plans.
• Comprehensive knowledge of Agile methodologies.
• Experience delivering scalable systems that solve complex technical challenges at scale.
• Extensive stakeholder management experience with a focus on working across multiple functions/domains and the ability to create alignment across diverse teams.
• Experience mentoring and helping engineers grow their technical skills.
• A commitment to contribute to the future of Trustpilot, and the ability to make crucial technical decisions, in a pragmatic way.
• A customer‐centric and solution‐oriented mindset with a bias towards action.
• The ability to communicate complex problems easily to a diverse group of stakeholders.
• Strong systems thinking, with the ability to identify patterns and drive impactful improvements.
• Consistently sharing your knowledge and seeking opportunities to improve.

Who You Are

• You are a lifelong learner across all areas, constantly seeking to expand your own knowledge and help others grow.
• You constantly look to raise the bar for yourself and those around you in everything you do.
• You are a leader who sets the standard, not just through how you lead, but through the day‐to‐day work, the culture and values you promote.
• You believe that diversity in teams enhances the quality of work and leads to better outcomes.
• You promote a culture of continuous feedback and learning.
• You lead through influence, setting patterns others want to follow.

Some Relevant Technologies and Services We Use (This is informative, not a requirement)

• Infrastructure: AWS (ECS, Lambda, SNS, SQS, ...), Docker, CloudFormation.
• Languages: Typescript, Node.js, Python.
• Frontend: React, Next.js, CSS Modules, SASS, Styled Components.
• Database: DynamoDB, PostgreSQL, MongoDB, BigQuery.
• Systems: Salesforce, Zuora, Contentful.

What's In It For You

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package, with bonus and RSU.
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7 Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle to work scheme.
• Central office location complete with all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company‐wide celebrations and events, ERG activities and team socials.
• There is also breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.

Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

About Us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever‐changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.

Join us at the heart of trust.

Inclusive Environment & EEO Statement
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (email: [email protected]) quoting the role you wish to apply for.

Any offer of employment for this position will be subject to our standard background checks.