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For Companies At a Glance
- Tasks: Lead the UK Customer Success team to enhance onboarding, adoption, and retention.
- Company: Dynamic company focused on customer satisfaction and loyalty.
- Benefits: Competitive salary, leadership development, and a collaborative work environment.
- Why this job: Shape customer strategy and make a real impact on customer success.
- Qualifications: Proven leadership experience in customer success and strong strategic skills.
- Other info: Opportunity for career growth in a fast-paced, innovative setting.
The predicted salary is between 43200 - 72000 £ per year.
As a Director of Customer Success, you will lead the UK Customer Success organisation responsible for onboarding, adoption, retention, and advocacy. Your core responsibility will be to be the ultimate owner of Business Adoption and Gross Renewal Rate (GRR). Your efforts will be guided by the Net Promoter Score (NPS), which serves as the North Star for measuring customer satisfaction and loyalty. Your mission is to establish scalable leadership capabilities and refine processes to ensure that customer success is repeatable, measurable, and authentically delivered. You will shape the overall customer strategy, develop leadership talent, and implement scalable processes that guarantee measurable, consistent customer success.
What You'll Be Doing
- Customer Success Leadership: Lead regional Customer Success teams to deliver exceptional onboarding, adoption, and retention experiences.
- Adoption & Retention: Achieve strong Business Adoption and Gross Renewal Rate (GRR) by embedding proactive engagement and success planning across the team.
- Customer Experience & NPS: Drive continuous improvement in Net Promoter Score (NPS) through consistent customer engagement and service excellence.
- Operational Excellence: Implement consistent success planning, onboarding standards, and customer health tracking.
- Cross-Functional Collaboration: Partner with various teams to enhance customer success initiatives.
Director - UK Customer Success in London employer: Liviu Mesesan
Contact Detail:
Liviu Mesesan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director - UK Customer Success in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can drive customer success and improve NPS, just like they want!
✨Tip Number 3
Showcase your leadership skills! Share examples of how you've led teams to success in the past, especially in onboarding and retention strategies. We love hearing about real results!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can help us enhance customer experiences.
We think you need these skills to ace Director - UK Customer Success in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director of Customer Success role. Highlight your experience in customer success leadership, onboarding, and retention strategies that align with our mission at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact on customer satisfaction and loyalty. Use metrics like NPS or GRR to quantify your success and show us how you can drive results.
Be Authentic: We value authenticity, so let your personality shine through in your application. Share your passion for customer success and how you’ve made a difference in previous roles. We want to see the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Liviu Mesesan
✨Know Your Metrics
Familiarise yourself with key performance indicators like Business Adoption and Gross Renewal Rate (GRR). Be ready to discuss how you've influenced these metrics in previous roles, as this will show your understanding of the customer success landscape.
✨Showcase Leadership Experience
Prepare examples that highlight your leadership capabilities. Discuss how you've developed teams or implemented processes that led to measurable improvements in customer satisfaction and retention. This is crucial for a Director role.
✨Emphasise Customer Engagement Strategies
Think about specific strategies you've used to enhance customer engagement and drive up Net Promoter Scores (NPS). Be prepared to share success stories that demonstrate your ability to create authentic customer experiences.
✨Cross-Functional Collaboration
Be ready to talk about your experience working with other departments. Highlight instances where collaboration led to improved customer outcomes, as this role requires strong partnerships across the organisation.
