Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a global IT support team, solving complex tech issues and mentoring staff.
- Company: Join Trustpilot, a leading international review platform dedicated to customer satisfaction.
- Benefits: Enjoy a permanent role with competitive salary and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and collaboration in tech support.
- Qualifications: Bachelor's degree in IT or related field and 5+ years of IT support experience required.
- Other info: Work in a vibrant London office with a focus on employee development and support.
The predicted salary is between 43200 - 72000 £ per year.
The Lead IT Support Specialist is a crucial role within our international organization, responsible for providing advanced technical support within the IT support team, which includes colleagues based in various global locations. This position involves resolving complex technical issues, mentoring support staff both locally and remotely, contributing to the development of global support processes and documentation, and ensuring a high level of customer satisfaction. The Lead IT Support Specialist will act as an escalation point for challenging technical problems and stakeholders, playing a key role in maintaining the efficiency and effectiveness of the IT support function.
What you’ll be doing:
- Serve as the primary point of escalation for complex technical issues.
- Provide advanced diagnosis and resolution for hardware, software, and system-related issues.
- Mentor IT support staff, providing guidance and training.
- Participate in the creation and implementation of IT support policies, procedures, and best practices.
- Assist with onboarding and training of new employees.
- Be responsible for IT hardware inventory and procurement.
- Work with local stakeholders to ensure IT support needs are met daily.
- Ensure stable performance of conference room systems.
- Take initiatives to further improve the services provided to Trustpilot employees.
Who you are:
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in IT support, with increasing levels of responsibility.
- A solid understanding of, and experience with, IT support in an international organization.
- Experience with Windows 10/11, macOS, laptop provisioning, headset/audio troubleshooting, Google Workspace, Zoom, and meeting room equipment.
- In-depth knowledge of ITSM software and experience with ITIL framework or other IT service management methodologies.
- Excellent interpersonal and communication skills.
- Ability to guide, train, and motivate team members both locally and remotely, considering cultural differences.
- Structured approach to work with a positive, service-oriented attitude.
Lead IT Support Specialist Trustpilot employer: Liviu Mesesan
Contact Detail:
Liviu Mesesan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Support Specialist Trustpilot
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Google Workspace. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in mentoring or training others. This is a key aspect of the Lead IT Support Specialist role, so be prepared to share examples of how you've successfully guided team members in the past.
✨Tip Number 3
Research Trustpilot's company culture and values. Understanding their approach to customer satisfaction and teamwork can help you tailor your responses in interviews, showing that you're a great fit for their environment.
✨Tip Number 4
Prepare to discuss your experience with IT service management methodologies like ITIL. Being able to articulate how you've applied these principles in previous roles will set you apart from other candidates.
We think you need these skills to ace Lead IT Support Specialist Trustpilot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you've provided advanced technical support or mentored others. Use keywords from the job description to align your skills with what Trustpilot is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background in IT support makes you a great fit. Mention specific experiences that demonstrate your ability to handle complex technical issues and mentor team members.
Showcase Your Technical Skills: Be sure to include specific technical skills mentioned in the job description, such as experience with Windows 10/11, macOS, Google Workspace, and ITSM software. Provide examples of how you've used these skills in previous roles.
Highlight Interpersonal Skills: Since the role requires excellent communication and interpersonal skills, include examples of how you've successfully worked with diverse teams or trained colleagues. This will show Trustpilot that you can effectively guide and motivate team members.
How to prepare for a job interview at Liviu Mesesan
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows 10/11, macOS, and ITSM software. Highlight specific examples of complex technical issues you've resolved in the past, as this role requires advanced diagnosis and resolution skills.
✨Demonstrate Leadership Skills
Since this position involves mentoring support staff, be ready to share your experiences in guiding and training team members. Discuss how you’ve motivated others and contributed to a positive team environment, especially in a remote setting.
✨Understand Trustpilot's Culture
Research Trustpilot’s values and work culture. Be prepared to explain how your service-oriented attitude aligns with their mission and how you can contribute to improving services for their employees.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would handle specific technical challenges or conflicts with stakeholders, showcasing your structured approach and communication skills.
