IT Systems Engineer II (Atlassian) London

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

IT Operations provides technology platforms for the internal IT infrastructure that powers our users and our product. You will be part of the global IT systems engineering team that equips Trustpilot employees with modern IT capabilities and productivity solutions. The IT Systems team is responsible for implementing and operating core IT systems and services across Trustpilot’s global offices to enable employees to securely and efficiently access IT services.

As an IT Systems Engineer, you will play a key role in evolving and building the internal IT infrastructure and services in a cloud environment working with SaaS solutions and cloud architecture.

In your role, you will:

• Own, evaluate, configure, and oversee systems in your specialist area.
• Configure and implement scalable SaaS solutions (requirements gathering, architecting, configuring, and team training).
• Create and maintain technical documentation of systems and processes.
• Manage tickets of incidents, troubleshooting escalations, and security vulnerability remediations tasks.
• Handle tickets of incidents and Service Desk escalations.
• Keep informed and updated on feature updates/changes within areas of ownership.
• Participate in the on-call incident response rotation outside of regular business hours.
• Establish and develop relationships with internal and external stakeholders.
• Participate in internal and cross-functional projects involving stakeholders of all levels.

We are looking for people with:

• Proficient working knowledge of Atlassian suite, including Jira, Confluence, Jira Service Management, Atlassian Guard.
• Experience in enhancing adoption and implementing best practices for the Atlassian suite.
• Working experience with enterprise SaaS solutions (e.g. Slack, Google Workspace, Microsoft Entra ID, Intune, Zoom).
• Proficiency in contributing to team efforts while also handling tasks on your own.
• Ability to work in an environment where the toolset is continuously evolving.

What’s in it for you?

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle-to-work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice.

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you meet all the requirements, we’d still really like to hear from you!

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.