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- Tasks: Manage office operations and ensure a safe, efficient workplace for our global teams.
- Company: Join Trustpilot, a fast-growing FTSE-250 company on a mission to build trust.
- Benefits: Flexible working, competitive pay, 25+ days holiday, and wellness support.
- Why this job: Be the backbone of our offices and make a real impact on our community.
- Qualifications: Experience in operations or facility management with strong analytical skills.
- Other info: Dynamic work culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At Trustpilot, we are on an incredible journey. We are a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!
We embrace a flexible, hybrid way of working, which makes our physical workspaces more than just offices; they are hubs for connection and community. As our Community & Office Operations Manager, you will be the backbone of our physical footprint. You’ll work hand-in-hand with local Community & Office teams across Copenhagen, London, Edinburgh, New York, Denver, Hamburg, Amsterdam, Milan and Melbourne. Your mission is to ensure every Trustpilot office is safe, compliant, and operationally efficient, all while maintaining rigorous financial health.
Responsibilities- Financial Stewardship: Global Budget Oversight — Support the Head of Community & Office in managing all office budgets. You will ensure 100% accuracy in financial tracking and spend throughout the year. Forecasting & Mitigation — Actively predict potential overspends, advise on corrective actions, and contribute to long-term CAPEX/OPEX planning. Real Estate & Procurement — Assist with global lease renewals and the monitoring of business rates. Act as the primary point person for vendor onboarding, procurement workflows, and PO lifecycle management.
- Safety, Security & Compliance: Global H&S Framework — In partnership with external specialists, develop and maintain a robust Health & Safety schedule for every office, ensuring alignment and compliance with varying local regulations. Risk Mitigation — Coordinate with local managers and contractors to ensure essential safety works, security protocols, and employee training are executed seamlessly.
- Operational Excellence & Sustainability: SOPs — Create and implement global policies that standardize security, maintenance, and facility management across all hubs. ESG & Sustainability Reporting — Take the lead on monitoring our physical footprint, focusing on carbon emission reporting and sustainability initiatives to meet global ESG goals.
- Experienced: You have a proven track record in Operations, Facility Management, or a Finance-heavy operational role.
- Analytically Minded: You are comfortable with spreadsheets, budget forecasting, and data-driven reporting.
- Project Driver: You possess strong organizational skills and the ability to manage multiple high-priority projects across different time zones.
- Resilient & Adaptable: You enjoy the pace of a growing tech company and can pivot quickly when priorities change.
- Communicator: You have excellent command of English and the ability to translate complex safety or financial data into clear, actionable insights for stakeholders.
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of employment.
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
- Pension and life insurance.
- Health cash plan, online GP, 24/7, Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Season ticket loan and a cycle-to-work scheme.
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice.
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.
Community & Office Operations Manager employer: Liviu Mesesan
Contact Detail:
Liviu Mesesan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community & Office Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former Trustpilot employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Trustpilot’s mission and values, and think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your past experiences and how they relate to the role of Community & Office Operations Manager. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Community & Office Operations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming part of our Trustpilot family and contributing to our mission of building trust.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in operations, facility management, or finance-heavy roles. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your achievements and how they relate to the responsibilities of the Community & Office Operations Manager role. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Liviu Mesesan
✨Know Your Numbers
As a Community & Office Operations Manager, you'll be handling budgets and financial tracking. Brush up on your financial skills and be ready to discuss how you've managed budgets in the past. Bring examples of how you’ve forecasted expenses or mitigated overspends.
✨Safety First!
Given the importance of health and safety in this role, make sure you understand the basics of compliance and risk management. Be prepared to talk about any relevant experience you have in developing safety protocols or working with local regulations.
✨Show Off Your Project Management Skills
This position requires juggling multiple projects across different time zones. Think of specific examples where you've successfully managed high-priority projects. Highlight your organisational skills and how you keep everything on track.
✨Communicate Clearly
You’ll need to translate complex data into actionable insights. Practice explaining your past experiences in a straightforward manner. Use clear language and avoid jargon to demonstrate your ability to communicate effectively with stakeholders.
