Customer Service Advisor

Full-time Permanent Entry Level

Description

At Livity Life, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the very best care experience.

To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department. To support stock selection and management when required to ensure orders can be processed quickly and effectively located in the Bicester area.

What can we offer you?

• 40 hours per week, Monday to Friday
• Company Pension Scheme
• Life Assurance
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

Main Duties and Responsibilities

• Order & Scheduling Management Review, process and schedule orders accurately, ensuring all service requirements are met within agreed timescales.
• Customer Service & Communication Deliver professional customer service, handling calls, enquiries and issues effectively while escalating concerns where necessary.
• Route Planning & Coordination Prepare daily dispatch schedules, coordinate routes and ensure timely communication with operational teams.
• Administration & Compliance Maintain accurate records and support the efficient operation of service centre processes in accordance with company procedures
• Stock Control & Audit Support Assist with stock management, inventory accuracy and annual stock checks to support service delivery.
• Operational & Assessment Support Provide flexible support across the service centre, including telephone-based assessments and cross-functional cover as required.
• Perform duties according to all Company policies, procedures and instructions

Experience

• Excellent communication skills are required to interact with internal staff, prescribers and service users
• Must be able to work off their own initiative as well as part of a team
• Computer literate with a good working knowledge of Word and Excel
• Excellent telephone manner
• Excellent organisational skills with a good eye for detail
• Flexible, adaptable and positive in their approach to work

Skills and Knowledge

• Previous experience within a busy customer service department
• Previous experience of administration, order processing and scheduling of workloads would be advantageous
• Experience with a similar type of role would be beneficial

Qualifications

• Qualified to GCSE level or equivalent
• Any other qualification in IT or administration would be an advantage

Our Values

Our ambition is to become the provider of choice in a world where intelligent healthcare technology enables proactive, personalised and preventative care, helping people of all ages and backgrounds live safe, independent lives in their own homes.

Our LIFE values guide how we work:

• Lead – by example and set the standards that define our purpose.
• Inspire & Empower – through collaboration, shared purpose and inclusion.
• Fairness – acting ethically and with integrity in everything we do.
• Entrepreneurial – innovating with purpose and embracing change.

If you’re practical, people-focused and looking for a role where your work can make a genuine difference to people’s everyday lives, we’d love to hear from you.

This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening.

No terminology used in this advert is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation. We welcome applications from all sections of the community.

Company Overview

At Livity Life, we are redefining the future of healthcare through intelligent technology and human-centered innovation. Our vision is clear: a world where proactive, personalized, and preventative care empowers individuals of all ages and backgrounds to live safe, independent lives in the comfort of their own homes. Driven by our mission, we create cutting-edge digital tools and transformative services that challenge traditional norms and deliver exceptional care. We believe independence should be accessible to everyone, and technology is the key to making that possible. Our ambition is bold, to lead the digital health revolution by pioneering scalable, secure, and user-focused solutions that reshape how care is experienced and delivered. With a commitment to excellence and innovation, we are building a future where healthcare is not reactive, but proactive, and where every individual can thrive independently.

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