At a Glance
- Tasks: Coordinate calls and provide life-enhancing support in a dynamic contact centre.
- Company: Join Livity Life, a leader in Technology Enabled Care revolution.
- Benefits: Enjoy up to 33 days holiday, pension scheme, and exclusive perks.
- Other info: Flexible shifts available with opportunities for career growth.
- Why this job: Make a real difference in people's lives with innovative technology.
- Qualifications: Strong communication skills and team spirit; healthcare experience is a plus.
The predicted salary is between 24000 - 30000 £ per year.
At Livity Life, we’re leading the Technology Enabled Care (TEC) revolution using innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the very best care experience.
We have an exciting opportunity for a Call Coordinator to join the team within our Worcester Technology Enabled Care (TEC) Contact Centre. This is an excellent opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.
Livity Life works in partnership with local authorities to supply TEC solutions to support people in their day-to-day life. Our TEC services provide the assessment of service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment, with 24/7 monitoring and response.
Job Role
- Answer all calls within agreed SLA times in accordance with TSA Guidelines.
- Ensure records are updated accordingly after every interaction and following agreed protocols, including ensuring all relevant files are kept in line with data protection policies.
- Deliver life enhancing support in line with the organisation's technology enabled care strategy and service model, ensuring welfare of people using the service.
- Proficient and confident user of all TEC systems to deliver TEC support.
- Monitor the TEC platform and determine and provide appropriate responses to meet people’s individual needs.
- Prioritise all alerts, working autonomously to provide proactive and reactive support, ensuring appropriate escalation pathways are followed.
- Responsible for the mobilisation of responder/emergency services where appropriate, ensuring tracking of timely response in accordance with TSA guidelines.
- Ensure accurate and appropriate clinical information is escalated to line management.
- Identify any risks to service users, colleagues and wellbeing of self by following appropriate policies and escalating any concerns, complaints or poor practice.
- This job description shall not limit your role; you will also be expected to carry out any other duties that your Manager feels are within your capabilities and skill set.
Key Responsibilities
What You Bring
- Knowledge of TEC services or the public sector would be beneficial.
- Natural at developing relationships with others, working together as part of a team.
- Strong administrative skills – Use of the Microsoft suite and ability to learn internal systems.
- Must be able to work off their own initiative as well as part of a team.
- Must be flexible, adaptable and positive in their approach to work.
- Excellent communication skills are required to interact with internal staff, prescribers, Service Users and Senior Managers.
- Healthcare sector experience preferred but not essential.
Why Join Us?
What can we offer you?
- Up to 33 days holiday (including bank holidays).
- Company Pension Scheme.
- Life Assurance.
- A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets.
Our ambition at Livity Life is to become the provider of choice in a world where intelligent healthcare technology enables proactive, personalised, and preventative care for every individual of all ages and backgrounds to live safe, independent lives in their own homes. We are on a mission to create and nurture better social care and health outcomes for all. By empowering our people to inspire and support others, living our values to be the provider and employer of choice.
Our core company values ‘LIFE’ newly launched in 2026 will support us achieve this. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
Values:
- Lead by example in setting the standards which define our purpose.
- Inspire and empower, collaboration, shared purpose and inclusion.
- Fairness - we act ethically and with integrity in everything we do.
- Entrepreneurial – innovate with purpose, with a mindset resilient to change.
This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening. No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
As well as competitive salaries, we offer a range of employee benefits: 33 days annual leave (including bank holidays).
Contact Centre Coordinator in Worcester employer: Livity Life Ltd
At Livity Life, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values collaboration and innovation. Our Worcester-based Contact Centre provides a dynamic environment where employees can thrive, with opportunities for personal and professional growth, competitive benefits including up to 33 days of holiday, and a commitment to recognising and rewarding hard work. Join us in our mission to transform care through technology and make a meaningful impact in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Coordinator in Worcester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Livity Life and their TEC services. Understanding their mission and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show your passion for the role! When you're chatting with the interviewer, let your enthusiasm for the Contact Centre Coordinator position shine through. Share why you’re excited about working in the TEC sector and how you can contribute.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Centre Coordinator in Worcester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contact Centre Coordinator role. Highlight your relevant experience in TEC services or the public sector, and show us how your skills align with our mission at Livity Life.
Show Off Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your ability to interact effectively. Share examples of how you've successfully communicated with team members or service users in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your strengths quickly!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Livity Life Ltd
✨Know Your TEC Stuff
Familiarise yourself with Technology Enabled Care (TEC) services before the interview. Understand how they work and their impact on service users. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Contact Centre Coordinator, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will demonstrate your ability to interact well with both colleagues and service users.
✨Demonstrate Team Spirit
Livity Life values teamwork, so be ready to discuss how you've collaborated with others in the past. Share specific instances where you contributed to a team goal or supported a colleague, highlighting your adaptability and positive approach.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise. Think of examples where you've had to make quick decisions or manage multiple tasks, and be ready to explain your thought process during those situations.
