At a Glance
- Tasks: Assist customers, manage orders, and provide tech support in a dynamic team.
- Company: Join Livity Life, a leader in Technology Enabled Care revolution.
- Benefits: Enjoy 33 days annual leave, pension scheme, and exclusive perks.
- Other info: Work Monday to Friday in a supportive and rewarding environment.
- Why this job: Make a real difference in people's lives with innovative tech solutions.
- Qualifications: Experience in customer service and strong IT skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Livity Life, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting‑edge digital tools, we deliver a transformational service that challenges norms and delivers the very best care experience.
This is an excellent opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Livity Life works in partnership with the local authority to supply TEC solutions to support people in their day‑to‑day life. This TEC service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment.
Key Responsibilities
- Assist and manage incoming calls and answer any customer queries
- Coordinating equipment orders to be delivered, installed and collected
- Order analysis by checking, identifying and reporting any errors made via online orders
- Provide telephone and email advice to clinical/social care staff to support effective TEC prescription
- General administration that supports daily activities and duties
- Work with people experiencing different vulnerabilities
What You Bring
- Experience in a similar, busy and fast‑paced customer service environment
- Relevant telephone‑based customer service experience is preferred
- Good attention to detail and accuracy
- Previous experience of administration, order processing and scheduling of workloads
- Professional and confident manner via telephone and email
- Competent IT skills with Microsoft Office programmes and ability to learn new systems
Why Join Us?
What we can offer you:
- Monday to Friday 40 hours per week
- Company Pension Scheme
- Life Assurance
- A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets
This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening. No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community. As well as competitive salaries, we offer a range of employee benefits: *available for select roles only 33 days annual leave (inc bank holidays)
TEC Care Coordinator — Customer Support & Tech Fulfillment employer: Livity Life Ltd
At Livity Life, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment where innovation meets compassion. Our commitment to employee growth is reflected in our comprehensive training programmes and the opportunity to work alongside a dedicated team that values recognition and rewards for hard work. Located in a vibrant community, we provide a fulfilling career path in the Technology Enabled Care sector, ensuring that our employees not only contribute to meaningful change but also enjoy a healthy work-life balance with generous benefits such as 33 days of annual leave and a company pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land TEC Care Coordinator — Customer Support & Tech Fulfillment
✨Tip Number 1
Get to know the company! Before your interview, dive into Livity Life's mission and values. Understanding their approach to TEC will help you connect your experience with what they’re all about.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you’d handle real-life situations in the role.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Microsoft Office and any other relevant tech tools. Highlighting your ability to learn new systems quickly can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Livity Life team and being part of the TEC revolution.
We think you need these skills to ace TEC Care Coordinator — Customer Support & Tech Fulfillment
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and tech support. We want to see how your skills align with the TEC Care Coordinator role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Attention to Detail:Since this role involves order processing and administration, it’s crucial to demonstrate your attention to detail. Use specific examples from your past experiences where you’ve successfully managed tasks that required accuracy and thoroughness.
Be Professional Yet Personable:When writing your application, strike a balance between professionalism and a friendly tone. We’re looking for someone who can communicate effectively with both customers and colleagues, so let your personality shine through while keeping it professional.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Livity Life!
How to prepare for a job interview at Livity Life Ltd
✨Know the TEC Landscape
Familiarise yourself with the Technology Enabled Care (TEC) sector. Understand how Livity Life is innovating in this space and be ready to discuss how you can contribute to their mission of delivering top-notch care experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past roles that highlight your experience in busy customer service environments. Be ready to discuss how you've effectively managed calls, resolved queries, and maintained a professional manner under pressure.
✨Demonstrate Attention to Detail
Since the role involves order analysis and administration, come prepared to discuss how you ensure accuracy in your work. You might even want to share specific instances where your attention to detail made a difference in your previous jobs.
✨Be Tech-Savvy
Brush up on your IT skills, especially with Microsoft Office programmes. Be ready to talk about any new systems you've learned quickly in the past, as this will show your adaptability and willingness to embrace technology.
