At Livity Life, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the very best care experience.
To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department on a 30 hour contract. To support stock selection and management when required to ensure orders can be processed quickly and effectively.
Main Duties and Responsibilities
- Order & Scheduling Management Review, process and schedule orders accurately, ensuring all service requirements are met within agreed timescales.
- Customer Service & Communication Deliver professional customer service, handling calls, enquiries and issues effectively while escalating concerns where necessary.
- Route Planning & Coordination Prepare daily dispatch schedules, coordinate routes and ensure timely communication with operational teams.
- Administration & Compliance Maintain accurate records and support the efficient operation of service centre processes in accordance with company procedures
- Stock Control & Audit Support Assist with stock management, inventory accuracy and annual stock checks to support service delivery.
- Operational & Assessment Support Provide flexible support across the service centre, including telephone-based assessments and cross-functional cover as required.
- Perform duties according to all Company policies, procedures and instructions
Experience
- Excellent communication skills are required to interact with internal staff, prescribers and service users
- Must be able to work off their own initiative as well as part of a team
- Computer literate with a good working knowledge of Word and Excel
- Excellent telephone manner
- Excellent organisational skills with a good eye for detail
- Flexible, adaptable and positive in their approach to work
Skills and Knowledge
- Previous experience within a busy customer service department
- Previous experience of administration, order processing and scheduling of workloads would be advantageous
- Experience with a similar type of role would be beneficial
Qualifications
- Qualified to GCSE level or equivalent
- Any other qualification in IT or administration would be an advantage
What can we offer you?
- 30 hours per week, Monday to Friday
- Company Pension Scheme
- Life Assurance
- A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
Our ambition at Livity Life is to become the provider of choice in a world where intelligent healthcare technology enables proactive, personalised, and preventative care for every individual of all ages and backgrounds to live safe, independent lives in their own homes.
We are on a mission to create and nurture better social care and health outcomes for all. By empowering our people to inspire and support others, living our values to be the provider and employer of choice
Our core company values ‘LIFE’ newly launched in 2026 will support us achieve this. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
Values
- Lead by example in setting the standards which define our purpose.
- Inspire and empower, collaboration, shared purpose and inclusion.
- Fairness- we act ethically and with integrity in everything we do.
- Entrepreneurial - innovate with purpose, with a mindset resilient to change.
This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
As well as competitive salaries, we offer a range of employee benefits:
available for select roles only
33 days annual leave (inc bank holidays)
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CSA Customer Service Advisor Part-time - Permanent position in CSA Liverpool, NorthWest L1 employer: Livity Life Ltd
Livity Life Ltd is an exceptional employer that prioritises the well-being and development of its employees in Worcestershire. With a supportive work culture that values teamwork and compassion, we offer comprehensive training and growth opportunities for our staff, ensuring they are well-equipped to provide vital support to our service users. Join us to be part of a dedicated team that makes a meaningful impact on people's lives through Technology Enabled Care.
