At a Glance
- Tasks: Assist customers, manage calls, and coordinate equipment orders in a dynamic team.
- Company: Join Livity Life, a leader in Technology Enabled Care revolution.
- Benefits: Enjoy 33 days annual leave, pension scheme, and exclusive perks.
- Other info: Work Monday to Friday in a supportive and rewarding environment.
- Why this job: Make a real difference in people's lives with innovative technology.
- Qualifications: Experience in customer service and strong IT skills required.
The predicted salary is between 25000 - 30000 £ per year.
At Livity Life, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting‑edge digital tools, we deliver a transformational service that challenges norms and delivers the very best care experience.
This is an excellent opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Livity Life works in partnership with the local authority to supply TEC solutions to support people in their day‑to‑day life. This TEC service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment.
Key Responsibilities- Assist and manage incoming calls and answer any customer queries
- Coordinating equipment orders to be delivered, installed and collected
- Order analysis by checking, identifying and reporting any errors made via online orders
- Provide telephone and email advice to clinical/social care staff to support effective TEC prescription
- General administration that supports daily activities and duties
- Work with people experiencing different vulnerabilities
- Experience in a similar, busy and fast‑paced customer service environment
- Relevant telephone‑based customer service experience is preferred
- Good attention to detail and accuracy
- Previous experience of administration, order processing and scheduling of workloads
- Professional and confident manner via telephone and email
- Competent IT skills with Microsoft Office programmes and ability to learn new systems
What we can offer you:
- Monday to Friday 40 hours per week
- Company Pension Scheme
- Life Assurance
- A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets
This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening. No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community. As well as competitive salaries, we offer a range of employee benefits: *available for select roles only 33 days annual leave (inc bank holidays)
Customer Service Customer Service Coordinator Essex employer: Livity Life Ltd
At Livity Life, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Essex. Our commitment to employee growth is reflected in our comprehensive training programmes and the opportunity to work with cutting-edge technology in the Technology Enabled Care sector. With a strong focus on recognition and rewards, including a generous benefits package and a vibrant team culture, we ensure that our employees feel valued and motivated to make a meaningful impact in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Customer Service Coordinator Essex
✨Tip Number 1
Get to know the company! Before your interview, dive into Livity Life's mission and values. Understanding their approach to Technology Enabled Care will help you connect your experience with what they’re all about.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and showcasing your problem-solving skills during the interview.
✨Tip Number 3
Show off your tech skills! Since this role involves using digital tools, be ready to discuss your experience with Microsoft Office and any other relevant software. Highlighting your ability to learn new systems quickly can set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Customer Service Coordinator Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Coordinator. Highlight your relevant experience in customer service and any specific skills that match the job description, like order processing and attention to detail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about working in technology-enabled care and how your background makes you a great fit for our team at Livity Life.
Showcase Your Communication Skills:Since this role involves a lot of phone and email communication, make sure to demonstrate your professional and confident manner in both your CV and cover letter. We want to see that you can engage effectively with customers and colleagues alike!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates we’re excited to meet!
How to prepare for a job interview at Livity Life Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Livity Life and their role in the Technology Enabled Care revolution. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences. Think of situations where you successfully handled customer queries or resolved issues. Highlight your ability to remain professional and confident, especially over the phone and via email.
✨Demonstrate Attention to Detail
Given the importance of accuracy in order processing and administration, be ready to discuss how you ensure attention to detail in your work. You might want to mention any tools or methods you use to double-check your work, as this will resonate well with the responsibilities of the role.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. This could be about the team dynamics, the technology used, or how success is measured in the role. It shows that you're engaged and serious about the opportunity, plus it helps you gauge if the company is the right fit for you.
