At a Glance
- Tasks: Deliver exceptional customer service and manage orders efficiently in a dynamic environment.
- Company: Join Livity Life, a leader in Technology Enabled Care, transforming healthcare experiences.
- Benefits: Enjoy 33 days annual leave, a pension scheme, and exclusive perks from top retailers.
- Other info: Flexible hours, Monday to Friday, with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: GCSE level or equivalent; experience in customer service and administration is a plus.
The predicted salary is between 18900 - 23100 £ per year.
At Livity Life, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools, we deliver a transformational service that challenges norms and delivers the very best care experience.
To help create an efficient and effective, friendly and courteous day-to-day customer service/order processing department, we support stock selection and management when required to ensure orders can be processed quickly and effectively located in the Bicester area.
What can we offer you?
- 40 hours per week, Monday to Friday
- Company Pension Scheme
- Life Assurance
- A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets
Main Duties and Responsibilities
- Order & Scheduling Management: Review, process and schedule orders accurately, ensuring all service requirements are met within agreed timescales.
- Customer Service & Communication: Deliver professional customer service, handling calls, enquiries and issues effectively while escalating concerns where necessary.
- Route Planning & Coordination: Prepare daily dispatch schedules, coordinate routes and ensure timely communication with operational teams.
- Administration & Compliance: Maintain accurate records and support the efficient operation of service centre processes in accordance with company procedures.
- Stock Control & Audit Support: Assist with stock management, inventory accuracy and annual stock checks to support service delivery.
- Operational & Assessment Support: Provide flexible support across the service centre, including telephone-based assessments and cross-functional cover as required.
Perform duties according to all Company policies, procedures and instructions.
Experience
- Excellent communication skills are required to interact with internal staff, prescribers and service users.
- Must be able to work off their own initiative as well as part of a team.
- Computer literate with a good working knowledge of Word and Excel.
- Excellent telephone manner.
- Excellent organisational skills with a good eye for detail.
- Flexible, adaptable and positive in their approach to work.
Skills and Knowledge
- Previous experience within a busy customer service department.
- Previous experience of administration, order processing and scheduling of workloads would be advantageous.
- Experience with a similar type of role would be beneficial.
Qualifications
- Qualified to GCSE level or equivalent.
- Any other qualification in IT or administration would be an advantage.
Our Values
Our ambition is to become the provider of choice in a world where intelligent healthcare technology enables proactive, personalised and preventative care, helping people of all ages and backgrounds live safe, independent lives in their own homes. Our LIFE values guide how we work:
- Lead: by example and set the standards that define our purpose.
- Inspire & Empower: through collaboration, shared purpose and inclusion.
- Fairness: acting ethically and with integrity in everything we do.
- Entrepreneurial: innovating with purpose and embracing change.
If you’re practical, people-focused and looking for a role where your work can make a genuine difference to people’s everyday lives, we’d love to hear from you. This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening. We welcome applications from all sections of the community.
As well as competitive salaries, we offer a range of employee benefits: 33 days annual leave (including bank holidays).
Customer Service Advisor employer: Livity Life Ltd
Livity Life Ltd is an exceptional employer that prioritises the well-being and development of its employees in Worcestershire. With a supportive work culture that values teamwork and compassion, we offer comprehensive training and growth opportunities for our staff, ensuring they are well-equipped to provide vital support to our service users. Join us to be part of a dedicated team that makes a meaningful impact on people's lives through Technology Enabled Care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Livity Life Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Livity Life Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Livity Life Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Livity Life Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Livity Life Ltd!
How to prepare for a job interview at Livity Life Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
