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For Companies At a Glance
- Tasks: Create an amazing shopping experience and showcase our fun products.
- Company: Join a leading toy and games company with a rich heritage.
- Benefits: Flexible hours, competitive pay, and a chance to work with awesome products.
- Why this job: Be part of a playful team and make customers smile every day.
- Qualifications: Retail experience and a passion for providing great customer service.
- Other info: Exciting opportunity in a new pop-up store with room for growth.
Our company boasts a long standing heritage and continues to be one of the fastest growing toys and games companies within the industry. With evergreen brands and products designed and manufactured in-house we unite all generations through the power of play through our range of puzzles, games, arts and crafts, construction, BRIO and TCG.
We are seeking a passionate, keyholders to work in our new pop up store in Livingston Designer Outlet opening in October 2025. We are looking for enthusiastic individuals who will provide an enjoyable, outstanding customer experience and truly represent the Ravensburger brand through showcasing our products and our values by being creative, curious, caring and playful.
Tasks and responsibilities:
- Creating a best in class experience for customers
- Selling Ravensburger’s products on the shop floor.
- Contribute to the wider performance of the store to ensure KPIs are met
- Continuous familiarisation with the product range
- Ensure the store has an attractive presentation of goods
- Advise and support customers
Requirements:
- Similar experience within a retail or service environment
- Track record in providing excellent customer experiences
- Experience dealing with a cash register and customer payment
- Excellent communication skills, able to build relationships with a diverse range of customers
- Results oriented and proud to be contribute to the team by achieving store goals and objectives
- Independence, reliability, ability to work in a team and under pressure as well as a confident appearance
- Willingness to work weekends and flexible working hours
So if you are looking to take the next step up in your career within a market leading toy, games and puzzle company, then we encourage you to apply for this position by submitting your CV and cover letter to Lisa Morgan at careers-uk@ravensburger.com
Fixed term contract, 8-12 hours per week.
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Ravensburger – Keyholders (New Store) employer: Livingston Designer Outlet
Contact Detail:
Livingston Designer Outlet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ravensburger – Keyholders (New Store)
✨Tip Number 1
Get to know the Ravensburger brand inside out! Familiarise yourself with their products, values, and what makes them stand out in the toy and games industry. This knowledge will help you shine during interviews and show your passion for the role.
✨Tip Number 2
Practice your customer service skills! Think about how you can create an enjoyable experience for customers. Role-play scenarios with friends or family to get comfortable with handling different situations that might arise on the shop floor.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and what it’s really like to work at Ravensburger. Plus, they might even give you a heads-up on the hiring process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Make sure to tailor your CV and cover letter to highlight your relevant experience and enthusiasm for the role.
We think you need these skills to ace Ravensburger – Keyholders (New Store)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for toys and games shine through! We want to see how much you love the Ravensburger brand and how you can bring that passion to our new store.
Tailor Your CV: Make sure your CV highlights any relevant retail or customer service experience. We’re looking for individuals who can create an outstanding customer experience, so showcase your skills in this area!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’d be a great fit for the role. Be creative and playful in your writing, just like our products! Share specific examples of how you've contributed to team goals in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join the Ravensburger family!
How to prepare for a job interview at Livingston Designer Outlet
✨Know Your Products
Before the interview, take some time to familiarise yourself with Ravensburger's product range. Understanding their puzzles, games, and arts and crafts will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create an enjoyable experience for customers.
✨Emphasise Teamwork and Independence
Ravensburger values both teamwork and the ability to work independently. Be ready to discuss how you've successfully collaborated with others in a retail environment, as well as times when you took initiative on your own.
✨Be Playful and Engaging
Since the role is all about creating a fun atmosphere, let your personality shine through during the interview. Be enthusiastic and playful in your responses, showing that you embody the spirit of the Ravensburger brand.