At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maximise sales.
- Company: Join The Fragrance Shop, a vibrant retail environment.
- Benefits: Enjoy exciting store incentives and industry-leading training.
- Other info: Flexible 24-hour contract with clear progression pathways.
- Why this job: Be part of a dynamic team and grow your career in retail.
- Qualifications: One year of supervisory experience and GCSE education.
The predicted salary is between 20000 - 25000 £ per year.
Role Overview:
Responsible for helping the Store Manager manage the store by providing excellent customer service whilst ensuring sales are maximised at every opportunity and establishing efficient methods of operation. This position is hands-on and will play a pivotal part in staff training and development.
Responsibilities:
- Help to manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service.
- Take a lead role in resolving customer questions and queries.
- Following guidelines, ensure that all products are presented/displayed to their best advantage.
- Ensure that all products are correctly coded, priced and accurate POS is used.
- Actively promote the company and role in the local marketplace.
- Continue to develop self and role by studying relevant training materials and store information.
Skills/Experience/Knowledge needed:
- A minimum of one-year experience within a Supervisor/Management capacity.
- Educated to GCSE level or equivalent.
- Strong verbal and written communication skills.
- IT skills, Microsoft Outlook, Word and Excel.
- Adaptable with a ‘can do’ attitude.
- Strong communication and interpersonal skills.
Exciting store incentives. Industry leading training and development programmes. Progression Pathways.
This role is contracted to 24 hours per week.
The Fragrance Shop – Assistant Manager in Livingston employer: Livingston Designer Outlet
The Fragrance Shop is an exceptional employer that prioritises employee growth and development, offering industry-leading training programmes and clear progression pathways. With a vibrant work culture that values teamwork and customer service excellence, employees are empowered to thrive in their roles while enjoying exciting store incentives. Located in a dynamic retail environment, this position not only provides meaningful work but also fosters a supportive atmosphere for personal and professional advancement.
Contact Details:
Livingston Designer Outlet Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land The Fragrance Shop – Assistant Manager in Livingston
✨Tip Number 1
Get to know the company! Research The Fragrance Shop and its values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely connects with our brand and what we stand for.
✨Tip Number 2
Practice your customer service skills! As an Assistant Manager, you'll be leading a team and resolving queries. Role-play common scenarios with a friend or family member to boost your confidence and showcase your problem-solving abilities.
✨Tip Number 3
Dress to impress! First impressions matter, especially in retail. Make sure you look sharp and professional when you come in for your interview. It shows us you take the role seriously and are ready to represent The Fragrance Shop.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re enthusiastic about the position and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace The Fragrance Shop – Assistant Manager in Livingston
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love providing excellent customer service. Share specific examples of how you've gone above and beyond to help customers in the past. This will show us that you're a great fit for our team!
Highlight Your Leadership Skills:As an Assistant Manager, you'll be helping to manage a team. Make sure to mention any experience you have in training or coaching others. We want to see how you can empower your colleagues to shine just as brightly as you do!
Be Detail-Oriented:Pay attention to the details in your application. Ensure that your spelling and grammar are spot on, and double-check that all your information is accurate. This reflects the care you'll take in managing our store and products.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Livingston Designer Outlet
✨Know Your Products
Before the interview, make sure you’re familiar with the products The Fragrance Shop offers. This will not only show your enthusiasm for the role but also help you answer questions about how you would promote and display these products effectively.
✨Showcase Your Leadership Skills
Since the role involves managing a team, be prepared to discuss your previous experience in training and coaching staff. Think of specific examples where you empowered your team to provide excellent customer service and how you resolved any challenges.
✨Demonstrate Your Customer Service Expertise
Prepare to share stories that highlight your ability to handle customer queries and complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Be Ready to Discuss Local Market Knowledge
Research the local market where the store is located. Be ready to talk about how you would actively promote The Fragrance Shop in the community and what strategies you would use to maximise sales opportunities.
