At a Glance
- Tasks: Lead the team, oversee daily operations, and ensure top-notch customer service.
- Company: Join Barbour, a renowned brand with a focus on quality and teamwork.
- Benefits: Enjoy 25 days holiday, life insurance, and career development opportunities.
- Other info: This is a temporary role covering maternity leave with flexible hours.
- Why this job: Be a key player in a dynamic retail environment and inspire your team.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
We are currently recruiting for a Supervisor to join our Barbour Livingston Store, on a 12-hour temporary contract, covering a maternity leave. As Store Supervisor, you will assist the Store Deputy and Manager with day-to-day duties, overseeing staff and setting the tone of the sales floor, ensuring there is a customer focus. As an integral member of the team, you will help to maximise store productivity and profitability, as well as providing guidance and assisting with staff development. The ideal candidate will lead by example and act as an advocate for the team, creating a sales and service focused environment, and ensuring all customers receive world class customer service.
Essential Duties and Responsibilities
- Assist with running the store on a daily basis, in support of Store and Deputy Manager, to ensure all staff are performing to the expected standard.
- Managing performance and dealing with staff issues.
- Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
- Delegating tasks to employees.
- Supervising employees and providing additional training and coaching when needed.
- Handling customer complaints and resolving issues that employees are not authorised to handle on their own.
- Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
- Motivating employees to perform well.
- Providing a safe and clean work environment.
- Maintaining strong communication with management, keeping confidential matters, and ensuring feedback is given to help aid the smooth running of the store.
Skills and Experience
- Experience of retail, preferably in a fast-paced, high turnover environment.
- Strong minded with an authoritative nature.
- A great leader, leading by example on a daily basis.
- Ability to deal with customer disputes, as well as complaints, not afraid of confrontation.
- Capable of working under pressure.
- Ability to foster teamwork and keep morale high.
- Attention to small details.
- Ability to help educate and assist with the growth of others.
- Flexibility on working hours is essential.
Additional Information
- This is a temporary role, covering a maternity leave.
- Life Insurance.
- 25 days holiday as standard increasing with length of service plus bank holidays (prorata’d to contracted hours).
- Access to training and development activities to support your career development.
Barbour – Supervisor in Livingston employer: Livingston Designer Outlet
Barbour is an exceptional employer, offering a supportive work culture that prioritises employee development and teamwork. As a Supervisor in our Livingston Store, you will benefit from a competitive holiday allowance, life insurance, and access to training opportunities that foster your career growth. Join us in creating a world-class customer service environment while enjoying the unique advantages of working in a dynamic retail setting.
Contact Details:
Livingston Designer Outlet Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Barbour – Supervisor in Livingston
✨Tip Number 1
Get to know the company culture before your interview. Check out Barbour's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've led a team or resolved conflicts. Being a Supervisor means you'll need to motivate others, so be ready to share how you can inspire your future colleagues.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your enthusiasm by asking about team dynamics or how they handle customer complaints. It’s a great way to demonstrate your interest and get a feel for the role.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a straightforward way to keep track of your application status and any updates from us.
We think you need these skills to ace Barbour – Supervisor in Livingston
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've led teams in the past and how you can motivate others to achieve their best.
Customer Service is Key:Since this role is all about providing world-class customer service, share examples of how you've handled customer complaints or disputes. We love to see candidates who can keep their cool under pressure!
Be Detail-Oriented:Attention to detail is crucial for a Supervisor role. In your application, mention specific instances where your attention to detail made a difference in your previous jobs. It shows us you care about the little things!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Livingston Designer Outlet
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Supervisor role at Barbour. Familiarise yourself with the daily duties and responsibilities mentioned in the job description. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain high morale, as this is crucial for the role.
✨Customer Service is Key
Barbour places a strong emphasis on world-class customer service. Be ready to discuss how you've handled customer complaints or disputes in the past. Share specific instances where you turned a negative situation into a positive outcome, showcasing your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's culture, team dynamics, or how they measure success in the Supervisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
