At a Glance
- Tasks: Assist library users, manage books, and help run engaging events.
- Company: Shetland Library, a vibrant community hub for all ages.
- Benefits: Part-time hours, competitive pay, and flexible working options.
- Other info: Great opportunity for personal growth and to gain valuable experience.
- Why this job: Join a friendly team and make a difference in your community.
- Qualifications: Customer service skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
The role of the Library Assistant is to provide services and assistance to Shetland Library users of all ages and abilities. This is a busy customer service job, mainly working on our service desks. Day to day work will include helping people with reading choices, computers and e-services, and dealing with queries in person, by phone or email. There is also a significant amount of moving, sorting and shelving books.
In addition, Library Assistants participate in a range of duties such as:
- Processing of book reservations or new stock
- Helping to run events, Bookbug or story times
- Creating displays and promotions
Work may be assigned in public and school library branches or at library outreach events. More detail is provided in the Job Profile, Person Specification and Conditions of Service Summary attached to the bottom of this advert.
Additional Information: The grade of this post is E. Rate of pay shown in the advert is inclusive of Distant Islands Allowance of £1.5523 per hour. Permanent Part Time post for 21.0 Hours per Week, 52.18 weeks per year. Preferred candidates will be required to join the Protecting Vulnerable Groups (PVG) Scheme or undergo a PVG Scheme update prior to a formal offer of employment being made. A relocation package does not apply to this post. We will pay interview expenses from within Shetland. We are happy to talk flexible working. The post is based at Shetland Library, Lerwick, Shetland.
If you have a disability which prevents you from applying online, please call 01595 744032.
Contact: Marghie West, Adult Services Librarian, Tel - 01595 743865, Email - marghie.west@shetland.gov.uk.
Library Assistant - Shetland Library - SIC08770 in Lerwick employer: Living & Working in Shetland
Shetland Library is an excellent employer, offering a supportive and inclusive work environment where employees can thrive while serving the community. With opportunities for professional growth through various library events and outreach activities, staff are encouraged to develop their skills in customer service and community engagement. Located in the picturesque Lerwick, Shetland, employees enjoy a unique work-life balance, enhanced by the Distant Islands Allowance and flexible working arrangements.
Contact Details:
Living & Working in Shetland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library Assistant - Shetland Library - SIC08770 in Lerwick
✨Tip Number 1
Get to know the library! Familiarise yourself with Shetland Library's services and events. This way, when you chat with the team, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping users, think of scenarios where you might assist someone with their reading choices or tech queries. Role-playing these situations can really boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former library staff on social media or local community groups. They can give you insider tips on what it’s like to work there and what the interviewers might be looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Shetland Library. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Library Assistant - Shetland Library - SIC08770 in Lerwick
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role of a Library Assistant and how your skills match what we're looking for.
Show Off Your Customer Service Skills:Since this is a busy customer service job, highlight any experience you have in helping people, whether it's in person, over the phone, or via email. We love candidates who can demonstrate their ability to assist users of all ages and abilities.
Be Specific About Your Experience:When detailing your previous roles, be specific about your tasks and achievements. If you've sorted books, run events, or dealt with queries, let us know! The more relevant details you provide, the better we can see you fitting into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important information. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Living & Working in Shetland
✨Know Your Library Services
Familiarise yourself with the services offered by Shetland Library. Understand how to assist users with reading choices, e-services, and computer queries. This knowledge will help you demonstrate your readiness to support library patrons effectively.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, think of examples from your past experiences where you've successfully helped customers. Be ready to discuss how you handle queries in person, over the phone, or via email, as well as any experience you have with events like Bookbug or story times.
✨Demonstrate Teamwork and Flexibility
Library Assistants often work in various branches and at outreach events. Highlight your ability to work well in a team and adapt to different environments. Share any relevant experiences that showcase your flexibility and willingness to take on diverse tasks.
✨Prepare Questions for the Interviewer
Interviews are a two-way street! Prepare thoughtful questions about the library's community engagement initiatives or how they support staff development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
