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- Tasks: Support GPs in delivering top-notch patient care and manage appointments efficiently.
- Company: Join Living Well Partnership, a forward-thinking network of GP surgeries.
- Benefits: Gain valuable experience in healthcare with a supportive team environment.
- Other info: Opportunity for growth in a collaborative and innovative healthcare environment.
- Why this job: Make a difference in patient care while developing your skills in a dynamic setting.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
About us Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.
Job responsibilities
- Assist GPs to ensure smooth delivery of processes.
- Prioritise tasks including incoming Animas, clinical system tasks and outbound referrals in line with clinical timescales and protocols.
- Efficiently book appointments by telephone and text message, ensuring accurate information dissemination and compliance with documented processes.
- Manage GP team referrals, addressing queries and requests promptly to meet targets.
- Process inbound documents in line with procedures, maintaining strict confidentiality and data‑protection standards.
- Utilise protocols and stay updated on process changes.
Person Specification
Skills
- Experience in customer or patient services, particularly in dealing with the public.
- Supervisory experience or demonstrated potential in this area.
- Proficient with computerized systems and previous experience in patient care.
- Excellent interpersonal, customer service and communication skills, both verbal and written.
- Attention to detail, especially in following processes and completing repetitive tasks.
- Ability to follow instructions and manage difficult situations.
- Strong organisational skills and computer literacy.
- High standards for self and team, with a strong team spirit.
Experience
- Experience in customer or patient services, particularly in dealing with the public.
- Supervisory experience or demonstrated potential in this area.
- Proficient with computerized systems and previous experience in patient care.
- Excellent interpersonal, customer service and communication skills, both verbal and written.
- Knowledge of General Practice Reception processes and systems EMIS, Anima, Accurx and Outlook.
Qualifications
- At least grade C/D in GCSE numeracy and literacy, desirable higher level of education.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Coordinator Assistant in Southampton employer: Living Well Partnership
Contact Detail:
Living Well Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator Assistant in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in GP surgeries. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and customer service. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with systems like EMIS and Accurx. Mentioning your proficiency during interviews can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Care Coordinator Assistant in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Care Coordinator Assistant role. We want to see how you can contribute to our mission of delivering great patient care!
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients and GPs, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to showcase your ability to convey information effectively.
Highlight Relevant Experience: If you've got experience in customer or patient services, make it shine! We love seeing how your background can help us improve patient communication and care delivery. Don’t forget to mention any supervisory experience too!
Follow the Instructions: Pay close attention to the application instructions. We appreciate candidates who can follow guidelines and demonstrate attention to detail, which is super important for this role. Apply through our website to ensure your application gets to us smoothly!
How to prepare for a job interview at Living Well Partnership
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Coordinator Assistant. Familiarise yourself with the processes involved in patient care and how to manage referrals. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves dealing with the public, be ready to share examples of your experience in customer or patient services. Think of specific situations where you demonstrated excellent communication skills or resolved difficult issues. This will highlight your ability to handle the demands of the job.
✨Demonstrate Organisational Skills
The job requires strong organisational skills, so prepare to discuss how you prioritise tasks and manage your time effectively. You might want to mention any tools or methods you use to stay organised, especially when handling multiple tasks like booking appointments and processing documents.
✨Familiarise Yourself with Relevant Systems
Knowledge of systems like EMIS, Anima, and Accurx is crucial for this position. If you have experience with these or similar systems, be sure to mention it. If not, do a bit of research beforehand to show your willingness to learn and adapt to new technologies.