THE LIVING HOUSING GROUP company Living Support
- Job Title: Team Lead - High Needs Supported Accommodation
- Reports To: Head of Service - Supported Accommodation
- Multi-Location: Boston, Skegness and Spalding (SELCP)
- Salary: £17.50 per hour (£36,400 per annum)
- Hours: 40 hours per week
About Living Support
Living Support, part of The Living Housing Group, works with Local Authorities across the UK to provide housing, accommodation management and support services to people experiencing homelessness. Through our High Needs Supported Accommodation Services, we provide safe, structured accommodation environments that help residents sustain their tenancies, address barriers to independent living, and achieve positive long-term outcomes.
Our approach combines professional housing management, safeguarding, partnership working, and person-centered support to enable individuals with complex needs to move forward positively. We understand that people with a history of rough sleeping, repeat homelessness, and multiple disadvantages require services that are consistent, accountable, responsive, and delivered by skilled professionals.
You Will Thrive in This Role If...
- You lead by example and are confident supporting, developing and holding staff accountable for high standards of performance.
- You can build positive professional relationships while maintaining clear boundaries with both residents and colleagues.
- You are resilient and able to remain calm under pressure when managing complex situations, incidents and competing priorities.
- You are comfortable making decisions, taking ownership and providing clear direction to your team.
- You can balance empathy and support with effective housing management, safeguarding and service compliance.
- You are organised, proactive and able to coordinate multiple properties, staff members and operational demands simultaneously.
- You are confident managing challenging conversations, addressing performance concerns and promoting a positive team culture.
- You understand that consistency, visibility and strong leadership are essential when supporting individuals with a history of homelessness, repeat homelessness and multiple or complex needs.
Job Purpose
The Team Lead will provide operational oversight of the SELCP High Needs Supported Accommodation Service across Boston, Skegness and Spalding, ensuring all properties remain appropriately staffed, safe, compliant and effectively managed at all times.
The role is responsible for leading, supervising and developing Housing Support Officers across all locations, maintaining service quality, ensuring contractual and organisational standards are achieved, and delivering positive outcomes for residents.
The Team Lead will act as the primary operational lead for the service, ensuring effective staffing cover, high standards of accommodation management, strong safeguarding practices, and consistent, high-quality service delivery.
Key Responsibilities
- Lead the day-to-day operation of the service across Boston, Skegness and Spalding.
- Ensure all properties remain safe, compliant, well-managed, and appropriately staffed at all times.
- Develop and maintain staff rotas that provide effective coverage across weekdays, evenings, weekends, annual leave and emergencies.
- Lead, supervise, and support Housing Support Officers across all locations.
- Conduct regular one-on-one supervision sessions, probation reviews and annual appraisals.
- Support recruitment, onboarding, and induction of new staff.
- Monitor service performance against contractual and organisational targets.
- Complete regular audits of files, support records and housing management documentation.
- Act as the lead point of escalation for safeguarding concerns.
- Oversee management of anti-social behaviour, tenancy breaches, and resident concerns.
- Develop positive relationships with commissioners, local authorities, and partner agencies.
Person Specification & Qualifications
- Proven experience managing, supervising or leading Housing Support Officers, Support Workers, Key Workers or similar frontline support staff.
- Experience conducting staff supervision, probation reviews, performance management, and annual appraisals.
- Experience managing staffing rotas and ensuring adequate staffing levels and service coverage.
- Significant experience within supported accommodation, homelessness, housing support, complex needs, or related services.
- Strong knowledge of safeguarding, homelessness, complex needs, and risk management.
- Experience managing incidents, complaints, anti-social behaviour and tenancy-related issues.
- Experience monitoring service quality, compliance requirements, and performance outcomes.
- Ability to motivate, support, and develop staff to achieve high standards of performance.
- Strong organisational, communication, and leadership skills.
- Full UK Driving License and access to a vehicle for work purposes.
- Enhanced DBS clearance.
- Confident using technology across laptops and mobile platforms.
- Experience managing services across multiple accommodation sites or geographical locations.
- Experience working within commissioned homelessness or supported accommodation services.
- Experience developing positive relationships with Local Authorities, commissioners and partner agencies.
- Relevant qualifications in Housing, Leadership & Management, Social Care or related field.
Pay: £36,400.00 per year
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