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- Tasks: Support customers in managing their rent and finding solutions to financial challenges.
- Company: Award-winning not-for-profit housing association improving lives across County Durham.
- Benefits: Competitive salary, generous leave, flexitime, and a supportive work environment.
- Why this job: Make a real impact in your community while developing valuable skills in finance and customer service.
- Qualifications: Strong communication skills and a proactive mindset; experience in debt recovery is a plus.
- Other info: Join a team transforming housing services with digital innovation and AI tools.
The predicted salary is between 28000 - 37000 £ per year.
Location: Spennymoor, County Durham
Salary: up to £32,866 per annum (inclusive of car allowance), dependent upon skills and experience, plus Local Govt. Pension Scheme and competitive benefits
Contract Type: Permanent
Hours: Full Time (37 Hours per week)
About us
We are an award-winning not for profit housing association that currently owns over 9,000 homes across County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our places. We work hard to make sure those homes are high quality, sustainable and adaptable, while meeting tenants’ current and future aspirations. We offer support that helps people into work and training and increases their financial confidence and stability.
Our Plan A sets out our strategy for a realistic path to success. It’s flexible. It can cope with the things we do not yet know. Importantly it’s cohesive, ensuring we are working together with our teams, partners, tenants and residents to maximise the impact we can make by improving lives through the provision of sustainable homes and places.
About the role
As a Rent Adviser, you’ll be there for people at moments when they really need support. Your days will be spent talking with customers, helping them understand and manage their rent, working through challenges together, and finding solutions that make a genuine difference to their lives. It’s a role built on trust, empathy, and positive conversations that help people feel secure in their home. You’ll be part of a supportive team that’s passionate about inclusion and making a real impact in our communities. Everything you do helps people stay financially stable while also giving you the chance to build your skills and experience across housing, finance, and customer service, creating plenty of opportunities to learn, grow, and make a meaningful contribution.
About you
You’ll be a great fit for this role if you’re someone with strong communication skills who is approachable, easy to talk to, and confident supporting people through challenging situations. A proactive mindset is important, as you’ll enjoy finding solutions, taking the initiative, and helping things move forward. Just as importantly, you’ll bring empathy and understanding, with a genuine desire to support people and make a positive difference. Experience in debt recovery would be beneficial, but it isn’t essential as we’ll give you the training and support you need to build your knowledge. What matters most are your values and behaviours. You’ll also be joining us at an exciting time as we transform the way we work through digital innovation and AI driven tools. This is your opportunity to contribute to a team that is shaping the future of housing services by making them smarter, faster, and more accessible, all while keeping people at the heart of what we do.
Benefits
- An engaging office environment that encourages collaboration, creativity, and growth
- A competitive salary fairly evaluated under a nationally recognised job evaluation scheme
- Additional car allowance payment of £1,850 per annum
- Up to 31.5 days annual leave per year
- Flexitime and associated option to take additional leave days for credited hours up to an agreed maximum
- Life assurance (3 x times salary) for LGPS members
- Local Government Pension Scheme (LGPS) membership with option for additional voluntary contributions
For an informal discussion about the role please contact Joanne Burnip, Financial Inclusion Manager, via email.
Rent Adviser in Spennymoor employer: Livin Housing
Contact Detail:
Livin Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Adviser in Spennymoor
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Rent Advisers and think about how your experiences align with the role. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Show your passion for helping others! During interviews, share stories that highlight your empathy and problem-solving skills. This will demonstrate that you’re not just looking for a job, but genuinely want to make a difference in people's lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of improving lives through sustainable housing.
We think you need these skills to ace Rent Adviser in Spennymoor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Rent Adviser role. Highlight your communication skills and any relevant experience that shows you can support people through challenging situations. We want to see how you align with our values!
Show Your Empathy: In your written application, share examples of how you've helped others in tough times. This role is all about trust and understanding, so let us know how you’ve made a positive impact in someone’s life before.
Be Proactive: Demonstrate your proactive mindset by discussing times when you took the initiative to solve problems. We love candidates who can think on their feet and help things move forward, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at this exciting time!
How to prepare for a job interview at Livin Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Rent Adviser and the values of the housing association. Familiarise yourself with their mission to improve lives through sustainable homes. This will help you connect your answers to their goals.
✨Show Your Empathy
Since this role is all about supporting people through challenging situations, be ready to share examples from your past where you've demonstrated empathy and understanding. Think of specific instances where you helped someone feel secure or supported.
✨Be Proactive in Problem-Solving
Prepare to discuss how you approach challenges. The interviewers will want to see your proactive mindset, so think of times when you took the initiative to find solutions. Highlight your ability to move things forward, especially in customer service scenarios.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about their digital innovation plans or how they measure success in improving tenants' lives. This shows you're engaged and eager to contribute.
