Livin Housing in Spennymoor is seeking a Complaint Investigator to lead investigations into complex and escalated customer complaints, ensuring fair, balanced, and evidence-based outcomes. You will work across the organisation to identify root causes, drive service improvements, and support Housing Ombudsman investigations to ensure agreed actions are delivered to completion.
The role emphasizes delivering excellent customer service, learning from feedback, and putting things right when things
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Complaints Investigator — Elevate Customer Experience in Spennymoor employer: Livin Housing
As an award-winning not-for-profit housing association based in County Durham, Livin is dedicated to improving the lives of our tenants and communities. We foster a supportive work culture that prioritises employee growth and development, offering unique benefits such as a cycle to work scheme and occupational health services. Join us as a Livin Futures Adviser and make a meaningful impact while enjoying a fulfilling career in a socially responsible environment.
