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- Tasks: Support vulnerable families, ensuring their wellbeing and providing practical and emotional assistance.
- Company: Mears is a trusted provider of housing with care solutions, dedicated to community support.
- Benefits: Enjoy 25 days annual leave, a company car or allowance, and discounts on groceries and holidays.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience with vulnerable groups, safeguarding, and effective communication is essential.
- Other info: Join a diverse team committed to social mobility and community volunteering.
The predicted salary is between 23000 - 29000 £ per year.
Annual salary: up to £28,917.00
Welfare Support Officer £28,917 per annum plus company car or £3,500 car allowance
Full time, 6 month fixed term contract up to 6 months 40 hours per week across 7 day shift pattern. This will include working out of hours which will be paid via a standby rate and a call out rate, where applicable.
About Mears: Our vision is to be regarded as the most trusted and respected provider of housing with care solutions. We value our customers and communities, putting their needs at the heart of everything we do; teamwork, supporting each other, sharing ideas and never excluding others.
About the Role: We are working with our client to bring to the UK a number of families under the Afghan Resettlement and Assistance Policy. They will initially be housed in various accommodation bases, known as the transit estate, before being moved to a settled home in the community. Mears will be securing community homes over the next 6 months and some families will move to these homes, some will move to other dispersed accommodation throughout the UK. Mears have been asked to provide integration support services to occupants during the period whilst they live in the transit estates in scope.
As a Welfare Support Officer your main duties will include but not limited to:
- Ensuring service users are supported including any safeguarding and welfare issues you identify
- Providing practical and emotional support to service users
- Monitoring service users’ wellbeing and support needs
- Ensuring all records are updated and accurate for audit purposes
It is essential to maintain boundaries and be resilient to ensure a professional and well-defined service is provided to always meet the needs of the service users.
Role Criteria:
- Experience of working with vulnerable and diverse client groups is essential
- Experience and understanding of safeguarding is essential
- Ability to identify individuals and family need and recognise the required support packages to maintain independence
- Experience working with mental health and/or challenging behaviour is essential
- To communicate effectively with colleagues, local authorities, and service users
- Experience with record keeping and creating risk assessments
- Ability to work under own initiative
- Resilient
- You will be supportive, trustworthy, a good listener, approachable and empathetic to others
- Full UK driving license
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21, have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before employment.
Benefits we can offer you:
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Choice of company car or car allowance
- Access to EAP Counselling sessions
Required Qualifications:
- Accurate Record-keeping
- Customer Service
- Internal and External Liaison
- Report Writing
- Risk Management
- Safeguarding
- Team Work
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility.
These questions are optional and will not impact your ability to apply.
Welfare Support Officer employer: Livin Housing Limited
Contact Detail:
Livin Housing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Support Officer
✨Tip Number 1
Familiarise yourself with the Afghan Resettlement and Assistance Policy. Understanding the specific needs of families being resettled will help you demonstrate your commitment to supporting vulnerable groups during the interview.
✨Tip Number 2
Highlight any previous experience working with diverse client groups, especially in welfare or mental health settings. Be ready to share specific examples of how you've successfully supported individuals in challenging situations.
✨Tip Number 3
Prepare to discuss your approach to safeguarding and how you would handle sensitive situations. Mears values professionalism and resilience, so showcasing your ability to maintain boundaries while being empathetic is crucial.
✨Tip Number 4
Research Mears Group's values and community initiatives. Being able to articulate how your personal values align with theirs will show that you're not just looking for a job, but are genuinely interested in contributing to their mission.
We think you need these skills to ace Welfare Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in working with vulnerable and diverse client groups. Emphasise any safeguarding experience and your ability to support individuals with mental health or challenging behaviour.
Craft a Strong Cover Letter: In your cover letter, express your passion for supporting service users and your understanding of their needs. Mention specific examples from your past experiences that demonstrate your skills in providing practical and emotional support.
Highlight Relevant Skills: Clearly outline your skills in record-keeping, risk management, and effective communication. These are crucial for the Welfare Support Officer role, so make sure they stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Livin Housing Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Welfare Support Officer. Familiarise yourself with the key duties such as providing emotional support, monitoring wellbeing, and maintaining accurate records. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Relevant Experience
Prepare to discuss your experience working with vulnerable groups and any relevant safeguarding knowledge. Be ready to provide specific examples of how you've supported individuals in challenging situations, as this will highlight your ability to handle the demands of the job.
✨Demonstrate Empathy and Resilience
As a Welfare Support Officer, empathy and resilience are crucial. Think of examples where you've shown these qualities in past roles. During the interview, convey your understanding of the challenges faced by service users and how you can provide the necessary support.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the training provided for new staff or how success is measured in this position, which can also give you valuable insights into the company culture.
