Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support managers in delivering a seamless relocation service and manage customer expectations.
- Company: Join an award-winning business with a focus on teamwork and community.
- Benefits: Enjoy 25 days annual leave, volunteering support, and exclusive staff perks.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and IT literacy; multitasking and organisation are key.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 22000 - 26000 £ per year.
Relocation Co-ordinator – Location: Basingstoke – Contract Type: Office-based, Permanent, Full-Time. Salary up to £26,000 per annum. This is an opportunity to work for an Award-winning business with competitive salary and benefits.
Mears Housing Management in Basingstoke are recruiting a Relocation Co-ordinator to support managers and teams in delivering the Key Worker Accommodation service by providing office management services.
About the Role
As a Relocation Co-ordinator, you will support managers and deliver specified functions at various stages of the process. You will work across occupancy stages and will be trained to work on any part of the process from beginning to end. Reporting to the Team Leader, you will provide a seamless, high-quality relocation service to create a positive first impression for users and the client, including negotiating tenancy terms, ensuring offer conditions are met, managing demanding customers, and prioritising competing needs with professionalism and diplomacy.
Responsibilities
- Deliver an exceptional service to customers and clients, including managing and meeting expectations.
- Demonstrate effective objection handling and relationship-building over the phone within strict protocols.
- Meet contractual and performance targets, including working to tight time frames and ensuring properties meet quality standards.
- Coordinate with partners and contractors to ensure properties meet scheme standards before move-in; provide office support for field staff.
- Maintain accurate data and records with professional standard case updates.
- Finalise tenancy terms, ensuring landlords and agents meet pre-tenancy obligations; deliver updates and escalate as required for full resolution.
- Contribute to team meetings with ideas to improve working practices and service standards; take responsibility for developing personal skills and understanding of services, processes, technology and issues.
- Undertake ad hoc projects and provide support/coverage for colleagues and teams within Mears Housing Management.
- Ensure full compliance with Mears code of conduct, contractual terms and group policies and procedures.
Role Criteria
- Good communication skills (written and verbal).
- IT literate with experience using Microsoft packages.
- Ability to multitask and prioritise; well-organised with great attention to detail.
- Ability to work well under own initiative as well as part of a team.
Benefits
- 25 days annual leave plus bank holidays.
- Annual Mears Fun Day.
- Volunteering Leave and support for paid volunteering.
- Staff perks with Mears Rewards (discounts, share save, etc.).
- Family-friendly policies.
Additional Information
As part of the recruitment process, a Background, Identity, Security clearance & BPSS check will be carried out. You will be required to provide relevant identification, including Proof of Address, References, a valid passport and proof of UK residence for the last 5 years. All roles require entitlement to work in the UK; Mears does not currently offer visa sponsorship.
At Mears Group, we are committed to fostering a diverse and inclusive environment. We are a Disability Confident employer, value individuality, and ensure equal opportunities for all. We support the Armed Forces Covenant and have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). We also hold an Endorser Award for the Career Transition Partnership. We invite applicants to voluntarily share background information to help us understand diverse experiences; this is optional and will not impact application eligibility.
Relocation Co-ordinator employer: Livin Housing Limited
Contact Detail:
Livin Housing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relocation Co-ordinator
✨Tip Number 1
Get to know the company! Research Mears Housing Management and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills. As a Relocation Co-ordinator, you'll need to handle objections and build relationships over the phone. Role-play with a friend or use online resources to sharpen your verbal skills before the interview.
✨Tip Number 3
Be ready to showcase your multitasking abilities. Think of examples from your past experiences where you successfully managed competing priorities. This will demonstrate your organisational skills and ability to work under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Mears team. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Relocation Co-ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Relocation Co-ordinator role. Highlight your relevant experience and skills that match the job description, like communication and multitasking abilities. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since good communication is key for this role, use clear and concise language in your application. Whether it’s your CV or cover letter, make sure it reflects your ability to convey information effectively. We love a well-organised application!
Be Professional and Personable: While we appreciate a friendly tone, remember to maintain professionalism throughout your application. Show us your personality but keep it relevant to the role. We’re looking for someone who can build relationships with clients and colleagues alike!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Livin Housing Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Relocation Co-ordinator role. Familiarise yourself with the responsibilities and expectations outlined in the job description. This will help you tailor your answers to demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since effective communication is key in this role, prepare examples of how you've successfully managed customer relationships or handled objections in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
As a Relocation Co-ordinator, you'll need to juggle multiple tasks. Be ready to discuss how you prioritise your workload and manage tight deadlines. Consider sharing specific instances where your organisational skills made a difference in your previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the team dynamics or how success is measured in the position. It’s a great way to leave a positive impression.
