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- Tasks: Lead a team managing responsive repairs in occupied homes, ensuring quality and resident satisfaction.
- Company: Join Mears, the UK's largest provider of repairs and maintenance services, dedicated to people and communities.
- Benefits: Enjoy 25 days annual leave, paid volunteering leave, and exclusive staff perks like discounts on groceries and holidays.
- Why this job: Be part of a dynamic team making a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing repairs, strong communication skills, and a valid driving license are essential.
- Other info: Mears values diversity and offers support throughout the application process.
The predicted salary is between 30000 - 60000 £ per year.
Annual salary: up to £42,840.00
Contract Manager – Property Services (Damp, Mould & Compliance)
Location: Milton Keynes
Salary: £42,840 per annum plus £4,000 car allowance
Hours: 42.5 hours per week
Fulltime – permanent Monday – Friday
Field and office based
About the Role
Based in Milton Keynes, this role involves managing our Milton Keynes Council contract with a focus on damp and mould remediation, health and safety compliance, and statutory inspections. You will ensure that our housing stock meets legal and regulatory standards, oversee contractor performance, manage budgets, and liaise with residents to ensure high-quality service delivery. Strong technical knowledge of building compliance and experience in contract management within the housing or property sector are essential.
Key Responsibilities
- Manage all aspects of contract delivery in line with contractual obligations and evolving legislation, including Awaab’s Law
- Oversee performance, budget control, programme timelines, and health and safety compliance
- Ensure full adherence to government guidance on damp, mould, and condensation
- Lead and develop direct labour and supply chain resources to maximise efficiency
- Ensure timely and accurate reporting to both Mears and client stakeholders
- Promote a customer‑first culture through professional conduct, site standards, and communication
- Drive high levels of customer satisfaction and meet contractual KPIs
- Manage employee performance, coach team members, and ensure compliance with HR policies
- Lead and manage the delivery of damp, mould, and condensation remediation works across residential properties
- Coordinate with internal teams, contractors, and consultants to ensure timely and high‑quality service delivery
- Build strong relationships with clients, service users, and local communities
Essential Experience
- Proven track record in capital/programmed works or repairs and maintenance
- Strong commercial and performance management experience
- Ability to manage multiple contracts and sites simultaneously
- Experience in a customer‑focused environment
Preferred Experience
- Experience managing damp, mould, and condensation contracts
- Background in social housing
- Experience working with local authority clients
Additional Key Skills
- Strong leadership and people management skills
- In‑depth knowledge of health and safety regulations, including COSHH
- Expertise in building safety, planning, and problem‑solving
- Excellent communication and negotiation abilities
- IT literate with strong organisational and decision‑making skills
Preferred Qualifications
- ILM Level 4 or equivalent in Leadership & Management
- IOSH or equivalent health and safety certification
- CIOB Building Safety Management
What we offer
- 25 days annual leave plus bank holidays
- Private medical care
- Annual Mears Fun Day – a company‑wide thank you event
- Paid Volunteering Leave to support causes you care about
- Mears Rewards – staff perks including discounts on groceries, holidays, eye tests, and more
- Share Save scheme and family‑friendly policies
- This is your opportunity to take a lead role in a dynamic, purpose‑driven team.
Join Mears and help us deliver repairs that really make a difference.
Important Information
All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21, have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Application Contact
Francesca Swan – francesca.swan@mearsgroup.co.uk
Diversity Statement
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme. We invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates.
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Contract Manager employer: Livin Housing Limited
Contact Detail:
Livin Housing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and standards in the housing and property maintenance sector. Understanding the nuances of responsive repairs will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in responsive repairs management. Engaging with industry contacts can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlighting your people-focused approach will resonate well with Mears' commitment to quality and resident satisfaction.
✨Tip Number 4
Research Mears Group's values and recent projects. Being able to articulate how your experience aligns with their mission will show your genuine interest in the role and the company.
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Contract Manager position. Tailor your application to highlight relevant experience in managing repairs and leading teams.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in responsive repairs and property maintenance. Include specific examples of how you've managed teams, handled client queries, and ensured quality service delivery.
Showcase Leadership Skills: Demonstrate your leadership style in your application. Mention any previous roles where you led a team, conducted performance reviews, or engaged with staff to achieve high-quality outcomes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Livin Housing Limited
✨Showcase Your Leadership Skills
As a Responsive Repairs Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your experience with performance reviews and daily briefings.
✨Demonstrate Your Trade Knowledge
Having a strong trade background is crucial for this role. Brush up on repair standards and be ready to discuss specific scenarios where your hands-on understanding made a difference in service delivery.
✨Prepare for Client Interaction Scenarios
You'll need excellent communication skills to handle client queries and resident complaints. Think of examples where you've effectively resolved issues and improved resident satisfaction, as this will show your people-focused approach.
✨Organisational Skills are Key
With multiple priorities to manage, it's essential to demonstrate your organisational skills. Prepare to discuss how you prioritise tasks and ensure that KPIs and service delivery standards are met consistently.
